Barbara Waikel
Cincinnati,OH
Summary
Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Telesales Agent
Charter Communications, Spectrum
10.2021 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Called prospective customers in designated market area to qualify leads.
Food and Beverage Attendant
Miami Valley Gaming
06.2021 - 10.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Slot Attendant
Rising Star Casino Resort - Rising Sun
01.2021 - 06.2021
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
- Troubleshot machine malfunctions and diagnosed root causes.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Assistant Manager
Kennett Oil
01.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
United Dairy Farmers
05.2015 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Science - Marketing
Southern New Hampshire University
Hooksett, NH06.2026
Skills
- Email and Telephone Etiquette
- Skilled Negotiator
- Strategic Marketing
- Documentation and Reporting
- Script Reading
- Lead Management
- Employee Scheduling
- Task Delegation
- Cost Reduction
- Product and Service Knowledge
Timeline
Telesales Agent
Charter Communications, Spectrum
10.2021 - Current
Food and Beverage Attendant
Miami Valley Gaming
06.2021 - 10.2021
Slot Attendant
Rising Star Casino Resort - Rising Sun
01.2021 - 06.2021
Assistant Manager
Kennett Oil
01.2019 - 01.2021
Assistant Manager
United Dairy Farmers
05.2015 - 06.2019
Associate of Science - Marketing
Southern New Hampshire University
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