Cristal Poole
Licensed Life, Accident And Health Insurance Agent AL,AZ,CA,FL,GA,IL,MO,NJ,NY,NC,OH,PA,TX,VA,WA
Stanton,TX
Summary
Driven Life, Accident and Health agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
AHIP certified.
FFM certified 2024
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telesales Agent
United Healthcare/ Teleperformance
09.2023 - 12.2023
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
Professional Housekeeper
A Maid 2 Order
07.2022 - 02.2023
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Assisted in developing new cleaning procedures based on industry trends or emerging best practices for continuous improvement efforts within the department.
- Performed deep-cleaning tasks on a regular basis, maintaining the highest levels of cleanliness in all spaces.
Barista
The Human Bean
11.2021 - 07.2022
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Education
High School Diploma -
Trinity High School
Euless, TX 05.2001 -
Skills
Script Memorization
Cold-calling
Sales proficiency
Email and Telephone Etiquette
Script Reading
Upselling and Cross Selling
Customer Service
MS Office
Inbound and outbound calls
Verbal and written communication
Call Control
Complaint resolution
Client Needs Assessment
Certification
AHIP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
AHIP
01-2024
Telesales Agent
United Healthcare/ Teleperformance
09.2023 - 12.2023
Professional Housekeeper
A Maid 2 Order
07.2022 - 02.2023
Barista
The Human Bean
11.2021 - 07.2022
High School Diploma -
Trinity High School
05.2001 -