Barbara Waites

• Supervised daily operations, resolving customer issues and enhancing driver safety.
• Monitored monthly financial performance to identify improvement opportunities.
• Ensured compliance and accuracy in payroll and accounting disbursements.
• Built strong relationships, resulting in the acquisition of new loads and accounts.

• Overseen daily operations to enhance productivity and efficiency.
• Strengthened customer relationships through exceptional service, fostering future relationships.
• Ensured compliance with DOT regulations and company policies to maintain safety standards.
• Traveled to develop strategic frameworks supporting growth in new and upcoming branches.

• Coordinated transportation logistics for diverse client needs across multiple regions.
• Negotiated rates and contracts to optimize freight solutions for clients.
• Built strong relationships with shippers and carriers to enhance transportation services.
• Provided regular updates to customers on shipment status, ensuring consistent communication.

• Established Intermodal Department at ASAP / TXLA Houston, enabling successful Dallas Terminal launch.
• Managed Domestic Air Freight and LTL Department, ensuring timely document verification for Customs.
• Assisted Warehouse operations for inbound and outbound freight across Texas Hubs.
• Promoted to Vice President of Intermodal due to demonstrated leadership and operational success.

• Coordinated and executed all intermodal moves to ensure operational efficiency.
• Collaborated with large accounts to achieve on-time pickups and deliveries.

Managed daily domestic operations, coordinating air and ground freight logistics.

• Booked shipments with airline and truck carriers, monitoring progress across local and cross-country routes.
• Supported sales executives by executing tasks that improved team productivity.
• Scheduled pickups and deliveries to optimize logistical efficiency.
• Collaborated with dispatch teams to consistently meet customer expectations.

• Customer Service 1992
• Back up Dispatcher 1993
• Road Dispatch 1994
• Terminal Manager 1995