Barbara Washington
Arlington,TX
Summary
Dedicated medical office professional focused on delivering exceptional patient care while ensuring accuracy and efficiency in healthcare documentation and reimbursement processes. Recognized for outstanding analytical skills, meticulous attention to detail, and a comprehensive understanding of medical front office operations, including check-in/out procedures, bedside registration, insurance verification, authorization, and collections. Proven ability to excel in both remote and collaborative environments, adeptly adapting to evolving requirements and consistently achieving high-quality results. Committed to upholding the highest standards across all responsibilities to ensure optimal outcomes in every project undertaken.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Coder/Reimbursement Specialist
UT Southwestern Medical Center
Dallas, TX
11.2022 - Current
- Manage daily processing of 88 to 120 line items for inpatient surgeries, outpatient surgeries, and evaluation and management charges to support departmental objectives.
- Review and analyze medical records for accurate coding compliance with ICD-10, CPT, and HCPCS standards.
- Streamline charge entry procedures to enhance billing accuracy for vascular lab services at partner facility.
- Daily reconciliation via Excel to ensure all surgeries are captured.
- Conduct thorough reviews of E/M level charges for clinic and hospital admissions to uphold billing compliance.
- Engage with follow-up team to systematically resolve issues associated with denials and rejections, ensuring efficient workflow.
- Collaborate with healthcare providers to educate, coding queries for documentation clarification to ensure proper coding practices.
- Reviewed and coded medical records for accuracy and compliance with federal regulations.
Insurance Specialist II
UT Southwestern Medical Center
Dallas, TX
11.2019 - 11.2022
- Processed 20 to 30 accounts daily from multiple work queues requiring insurance verification and prior authorization.
- Led cross-departmental initiatives to streamline communication between billing and insurance teams.
Financial Counselor
Cook Children's Pediatric Surgery Center
Plano, Texas
06.2014 - 08.2019
- Executed verification of insurance eligibility, authorizations, and coverage for surgical treatments.
- Supported front desk operations by managing check-in processes, payment collection, and registration reconciliation.
- Leveraged current CPT codes to generate accurate surgical estimates aligned with patient insurance benefits and authorization requirements for 20 to 40 accounts per day.
- Educated parents on surgery estimate components by providing detailed resources and counseling regarding deductibles, copays, and co-insurance.
Business Office Payment Poster
Christus Health
Irving, TX
01.2014 - 01.2015
- Executed accurate posting of patient and insurance payments, ensuring daily bank deposits were reconciled efficiently.
- Ensured accuracy and integrity of transaction records to support financial operations.
- Instructed new team members on payment posting protocols and industry best practices to ensure compliance and operational excellence.
- Verified accuracy of accounts payable payments, resulting in 25% reduction in payment errors and check reissues.
Reimbursement Counselor
LashGroup (AmerisourceBergen)
Frisco, TX
01.2013 - 01.2014
- Managed patient insurance benefits to ensure proper payment for healthcare services, acting as a liaison between patients, providers, and insurers.
- Assessed patient eligibility for various financial assistance programs, improving access to necessary treatments.
- Processed 20 to 30 cases per day.
Charge Entry Specialist: Urgent Care
Concentra Healthcare
Dallas, TX
01.2012 - 01.2013
- Managed multiple work queues for multiple states and providers.
- Daily execution of over 70 charge entries exceeding team productivity goals
Education
CPC -
American Association of Professional Coders
Certificate of Completion -
Medical Coding Academy
Dallas, TX03-2019
Certificate of Completion -
Collin College - Medical Billing And Coding
Frisco, TX05-2017
Associate of Arts -
Collin College
Frisco, TX12-2014
Skills
- Front desk ASC, outpaient services and ER registration
- CPT Coding
- ICD 10 - CM
- Excel
- EPIC, MEDITECH, Centricity EMR Systems
- Data Entry (65WPM)
Certification
- CPC - Certified Professional Coder
Timeline
Medical Coder/Reimbursement Specialist
UT Southwestern Medical Center
11.2022 - Current
Insurance Specialist II
UT Southwestern Medical Center
11.2019 - 11.2022
Financial Counselor
Cook Children's Pediatric Surgery Center
06.2014 - 08.2019
Business Office Payment Poster
Christus Health
01.2014 - 01.2015
Reimbursement Counselor
LashGroup (AmerisourceBergen)
01.2013 - 01.2014
Charge Entry Specialist: Urgent Care
Concentra Healthcare
01.2012 - 01.2013
CPC -
American Association of Professional Coders
Certificate of Completion -
Medical Coding Academy
Certificate of Completion -
Collin College - Medical Billing And Coding
Associate of Arts -
Collin College