Barbara Waske
Entrepreneur: Customer Service
Eugene,OR
Summary
Pleasant and diligent with 20 years of customer service in a variety of employment settings: As an office assistant within the medical field, a Physical Therapist Assistant, Airbnb Host and Health Coach. Skilled at creating a welcoming atmosphere when attending to clients and capable of multitasking, prioritizing and handling client issues in a calm manner. I'm a team-player, quick to assist and collaborate with a team regarding patient's needs, in an empathetic way and adapt during busy times.
Overview
25
25
years of professional experience
Work History
Airbnb Developer and Host
Self Employed
Eugene, United States
01.2017 - Current
- Hosting and configuring several Airbnb's in the Eugene and surrounding areas
- Meet with clients to discuss project scope and desires for spaces
- Purchased accessories to coordinate with furniture purchases and enhance rooms
- Advised clients on styles, layouts, budgets and overall designs
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Prepared invoices and handled payment processing for clients
- Resolved service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Provided local tips and provided guide material for clients, including homemade binders for each individual Airbnb
Holistic Wellness Counselor
Self
06.2017 - Current
- Enhanced clients' progress, adjusting wellness plans as needed for Lyme disease and chronic fatigue syndrome patients.
- Developed comprehensive nutritional strategies to support clients individual goals. (gluten free, GAPS, low sugar)
- Educated patients on certain herbs, supplements and health modalities to enhance patience overall healing.
- Empowered clients to take charge of their health by providing resources and support throughout their wellness journey.
Dog Boarder and Sitter
Self Employed and Rover
Eugene, OR
01.2017 - Current
- Boarded all breeds of dogs in my home for up to a month at a time
- Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided
Physical Therapist Assistant
Infinity Rehab
Portland, OR
05.2001 - 06.2008
- Scheduled patient appointments in timely manner to ensure quality care
- Communicated with physicians to provide updates on patient care
- Documented each patient case with updates in computer system
- Assessed treatment plans and made adjustments as needed for maximum benefits
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Provided patient education
- Traveling PTA
Medical Office Assistant
Dr. Stephen Chong, General Surgeon
Gresham, Oregon
02.2000 - 06.2002
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Entered procedure codes and diagnosis codes into medical billing software
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Pulled charts and prepared for nurses and doctors assessment
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Medical billing and coding
Education
Bachelor of Science - Health And Human Performance
University of Oregon
Eugene, OR06.1996
Associate of Science - Physical Therapist Assistant
Mt Hood Community College
Toutdale06.2001
Skills
- Customer Service
- Patient scheduling, surgery scheduling
- Professional telephone demeanor
- Medical terminology
- Creative problem solving
- Data entry
- Conflict resolution
- Multitasking
- Originality
- Creative problem solving
- Staff education and training
- Complaint resolution
- Billing systems and software
- Payment processing
- Insurance authorization and coverage
- ICD-10 and CPT coding
Timeline
Holistic Wellness Counselor
Self
06.2017 - Current
Airbnb Developer and Host
Self Employed
01.2017 - Current
Dog Boarder and Sitter
Self Employed and Rover
01.2017 - Current
Physical Therapist Assistant
Infinity Rehab
05.2001 - 06.2008
Medical Office Assistant
Dr. Stephen Chong, General Surgeon
02.2000 - 06.2002
Bachelor of Science - Health And Human Performance
University of Oregon
Associate of Science - Physical Therapist Assistant
Mt Hood Community College
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