BARBARA WESTCOTT
NORTH OGDEN,UT
Summary
A highly-skilled professional that has a proven record to meet goals and objectives in a military/DoD environment. Worked tirelessly to plan, manage, coordinate, and evaluate materiel management functions and meet Logistics operational needs. Work under Art of the Possible methodology to increase Quality, Speed and Safety, while efficiently providing logistical support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Family Counseling Service Of Northern Utah
Ogden, UT
01.2023 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for staff and client appointments to optimize service delivery.
- Supervised administrative staff, fostering professional development and team collaboration.
- Implemented process improvements that enhanced operational efficiency and reduced overhead costs.
- Maintained accurate records using electronic health record systems, ensuring compliance with regulations.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and excess costs.
- Engaged with community partners to strengthen service outreach and support initiatives effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 10 employees.
- Completed bi-weekly payroll for 10 employees.
Courier (Independent Contractor)
Securus Logistics
SLC, Utah
01.2006 - Current
- Performed delivery tasks and pick-up of customer material in a polite, resourceful, and professional manner for various hospitals.
- In charge of getting a list of materials for different places and setting up a plan for that week to make sure all the material and equipment gets to the right place and on time.
- Delivered packages promptly and accurately while using the safest and most efficient delivery routes.
- Ensured specimens and documents were delivered and entered into tracking system accurately.
- Inspected truck and truck equipment in order to ensure that vehicle was in proper working condition.
- Planned routes and sorted packages accordingly to dropping-off points.
- Hours/Week: 24
- Weekend Position
- Utilized GPS technology for optimal route planning and navigation.
- Communicated with dispatch to manage delivery schedules and adjust routes as needed.
- Trained new couriers on best practices for package handling and customer service.
- Developed strategies to enhance delivery efficiency, minimizing delays during peak hours.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Industrial Engineering Technician
Hill Air Force Base
04.2021 - 01.2023
- Performed Planning actions within the 532nd CMMXS on operations pertaining to landing gear.
- Ability to develop inspection proposals/solutions that require substantial resources and extensive changes in established procedures and policies that support critical leadership decisions.
- Knowledge of manufacturing material necessities, labor systems, apparatus and manpower requirements for aircraft production operations and knowledge of a variety of engineering technician processes and techniques to include work measurement, methods improvement, engineered time standards, Methods Time Measurement (MTM), layout design and cost analysis.
- Very well acquainted with mechanics, maintenance and repair facility work processes and methods and knowledge of safety and occupational health requirements, as outlined in applicable standards, regulations, or technical orders.
- Extensive understanding of accounting, procurement and funding processes related to aircraft maintenance and equipment management.
- Ability to apply knowledge of current automation technology and practices to develop and utilize appropriate data collection techniques.
- Able to organize and lead study teams, and ability to research, analyze, interpret, and apply rules, regulations, and procedures.
- Relevant to GS-0895-11
- Supervisor: Dusty Sims
- Hours/Week: 40
- Available to contact - No
Industrial Engineering Technician
Hill Air Force Base
03.2019 - 04.2021
- Performed Planning actions within the 533rd CMMXS on operations pertaining to A-10 NACELLES.
- Ability to develop inspection proposals/solutions that require substantial resources and extensive changes in established procedures and policies that support critical leadership decisions.
- Knowledge of manufacturing material necessities, labor systems, apparatus and manpower requirements for aircraft production operations and knowledge of a variety of engineering technician processes and techniques to include work measurement, methods improvement, engineered time standards, Methods Time Measurement (MTM), layout design and cost analysis.
- Very well acquainted with mechanics, maintenance and repair facility work processes and methods and knowledge of safety and occupational health requirements, as outlined in applicable standards, regulations, or technical orders.
- Extensive understanding of accounting, procurement and funding processes related to aircraft maintenance and equipment management.
- Ability to apply knowledge of current automation technology and practices to develop and utilize appropriate data collection techniques.
- Able to organize and lead study teams, and ability to research, analyze, interpret, and apply rules, regulations, and procedures.
- Relevant to GS-0895-11
- Supervisor: Jeannie Pixton
- Hours/Week: 40
- Available to contact - No
Senior Logistician – Contractor
HEBCO
02.2018 - 12.2019
- Proficient in accomplishing depot level supply chain material/hazardous functions.
- Carefully researched and analyzed parts supportability and availability, using government provided data to identify acquisition of component parts required by the production shops to produce serviceable end item assets.
- Conducted thorough inventory and upkeep of all required Hazardous chemicals, solvents, sealers, paints, primers, and cleaners within the Aerospace field as well as regularly used consumables.
- Responsible for supporting two squadrons for parts and hazardous material.
- Knowledge of acquisition program management principles, techniques, requirements, methods, and practices to carry out tasks to support planning, organizing, and managing weapon systems acquisition.
- Worked with program managers, item managers, equipment specialist, and the SPO to develop acquisition plans for parts supportability.
- Relevant to GS-1152-07/12
- MMXS/ - 533 MXDXAE- Site Assigned
- Supervisor: Dan Hood
- Phone: (801) 586-0457
- Hours/Week: 40
- Available to contact - Yes
Production Supply Technician(MIC Operator/ Hazardous Materials PST) – Contractor
Systems Implementers (SI)
12.2016 - 12.2017
- Proficient in accomplishing depot level supply chain material/hazardous functions.
- Carefully researched and analyzed parts supportability and availability, using government provided data to identify acquisition of component parts required by the production shops to produce serviceable end item assets.
- Conducted thorough inventory and upkeep of all required Hazardous chemicals, solvents, sealers, paints, primers, and cleaners within the Aerospace field as well as regularly used consumables.
- Responsible for supporting two squadrons for parts and hazardous material.
- Knowledge of acquisition program management principles, techniques, requirements, methods, and practices to carry out tasks to support planning, organizing, and managing weapon systems acquisition.
- Worked with program managers, item managers, equipment specialist, and the SPO to develop acquisition plans for parts supportability.
- Relevant to GS-1152-07/09
- MMXG- 581/582 MMXS- Site Assigned
- Supervisor: Steve Tonks
- Phone: (801) 586-8453
- Hours/Week: 40
- Available to contact - Yes
Education
Dental Assistant Certificate -
Denali Dental Academy of Assisting
Diploma - General Studies
Stanley High School
Certificate - Composites
Ogden Weber Technical College
Ogden, UT04-2025
Skills
- Attention to Detail
- Decision Making
- Inspection
- Maintenance Operations
- Planning/Scheduling
- Quality Assurance
- Research/Analysis
- Safety/Security
- Troubleshooting
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Payroll processing
- Bookkeeping
- Credit and collections
- Scheduling
- Staff management
- Employee supervision
- Conflict management
- Staff hiring
- Employee training
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Credit control
- Account auditing
- Fair debt practices
- Financial reporting
- Billing and collections best practices
- Repayment negotiations
- Collections
- Payment posting
- Records maintenance
- Payment acceptance
Certification
American Red Cross- First Aid/CPR
Awards & Recognition
Received Perfect Attendance Award from Employer for five consecutive years
Computer and Database Training
- ABOM
- DO43
- IMPRESA
- JEDMICS
- G005M
- ETIMS
- EO46B
- MPS
- NIMMS
- Microsoft Products
Languages
Spanish
Professional Working
Timeline
Office Manager
Family Counseling Service Of Northern Utah
01.2023 - Current
Industrial Engineering Technician
Hill Air Force Base
04.2021 - 01.2023
Industrial Engineering Technician
Hill Air Force Base
03.2019 - 04.2021
Senior Logistician – Contractor
HEBCO
02.2018 - 12.2019
Production Supply Technician(MIC Operator/ Hazardous Materials PST) – Contractor
Systems Implementers (SI)
12.2016 - 12.2017
Courier (Independent Contractor)
Securus Logistics
01.2006 - Current
Diploma - General Studies
Stanley High School
Dental Assistant Certificate -
Denali Dental Academy of Assisting
Certificate - Composites
Ogden Weber Technical College