Barbara Wilson
Drexel,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Customer Service Agent
Concentrix
Hickory , NC
07.2019 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
Industrial Engineering Technician
Continental Automotive
Morganton, NC
12.1992 - 09.2014
- Generated and updated detailed reports (FMEAs, Control Plans, and Process Flows) covering analysis of key data and outlining potential solutions.
- Generated and updated Operator Instructions.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Participated in external and internal audits
Industrial Engineering Technician
Waldensian Industries
Valdese, NC
09.1990 - 12.1992
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
Sewing Machine Operator
Sara Lee Knit Products
Morganton, NC
09.1985 - 09.1990
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
Pharmacy Technician
Grace Hospital
Morganton, NC
06.1979 - 09.1985
- Entered and processed patients' prescriptions into internal system.
Education
Associate of Science - Industrial Engineering Technology
Western Piedmont Community College
Morganton, NCSkills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
Timeline
Customer Service Agent
Concentrix
07.2019 - Current
Industrial Engineering Technician
Continental Automotive
12.1992 - 09.2014
Industrial Engineering Technician
Waldensian Industries
09.1990 - 12.1992
Sewing Machine Operator
Sara Lee Knit Products
09.1985 - 09.1990
Pharmacy Technician
Grace Hospital
06.1979 - 09.1985
Associate of Science - Industrial Engineering Technology
Western Piedmont Community College
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