BARBARA Wilson
Warren
Summary
Dynamic manager with over 9 years of experience in operational strategy and customer relationship management. Expertise in supplier negotiation and problem-solving has consistently led to improved team performance and enhanced service quality.
Overview
9
9
years of professional experience
Work History
Manger
Little Caesars Pizza
Troy
08.2014 - 07.2023
- Conducted performance evaluations to identify areas for employee development.
- Collaborated with suppliers to negotiate better pricing and improve product quality.
- Monitored daily sales reports to identify trends and adjust operational strategies.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Ensured compliance with health and safety regulations across all operations.
- Trained team members on cash handling procedures to enhance financial accuracy.
- Analyzed customer feedback to implement service improvements and enhance satisfaction.
- Streamlined food preparation processes to improve efficiency and reduce wait times.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
Education
Some College (No Degree) - Veterinary Science
Macomb Community College
Warren, MISome College (No Degree) - Continue college
Baker College
Flint, MISkills
- Performance evaluation
- Supplier negotiation
- Operational strategy
- Conflict resolution
- Customer relationship management
- Problem solving
- Decision making
- Negotiation
- Task delegation
- Work prioritization
Timeline
Manger
Little Caesars Pizza
08.2014 - 07.2023
Some College (No Degree) - Veterinary Science
Macomb Community College
Some College (No Degree) - Continue college
Baker College