Barbara A. Pacheco
Warwick
Summary
Detail-oriented professional with a strong background in data entry and compliance auditing. Proficient at performing regular spot checks and providing administrative support to enhance team efficiency and maintain organizational standards.
Committed to team collaboration & communication.
Overview
34
34
years of professional experience
Work History
Support Coordinator II
AAA Northeast
09.1991 - Current
- Oversee Support Coordinator 1 work on Compliance and spot checks, offering support and tracking progress. Work independently as the central source for tracking AAR & ISP compliance. This includes acting as Club liaison for ISPs and the Field, maintaining Club records in compliance with guidelines, supporting Field and maintaining company-wide software such as CRM. Perform no less than 5 spot checks of compliance documents and dates per week, with a yearly goal of 250 documented spot checks per year. Record work weekly in shared report stored in Sharepoint. Maintain, refine and update this report as needed. Police 100% compliance within guidelines, through timely notifications to field team, ISP and management to prevent service capacity interruption. Act as Club liaison to the Field, AARs and ISPs, to assist in meeting compliance requirements.
- Provide general administrative support to the ISP/AAR facility, Field team and management to complete recruiting and onboarding. Provide timely follow-up on inquiries, to assist in reaching the shared goals for onboarding. Serve as resource for all Admin Team on special circumstances. Maximize Club-wide software to share efforts to Field and Management, such as Sharepoint and CRM.
- Maintain audit process for reporting ISP and AAR facilities Compliance throughout the year. Validate weekly spot checks from Support Coordinator 1 Team members and perform monthly audit of records. Present quarterly reviews of spot checks to manager.
Education
High School Diploma -
Hope High School
Providence, RISkills
Customer Service Skills
Data Entry
Communication
Leadership Skills
Timeline
Support Coordinator II
AAA Northeast
09.1991 - Current
High School Diploma -
Hope High School