Barbara Alessandra Siles
Washington,DC
Summary
Dynamic bartender with a proven track record at Eighteen Street Lounge, recognized for enhancing customer satisfaction through exceptional service and innovative cocktail creations. Strong multitasking abilities and a service-oriented mindset led to increased customer loyalty and repeat business.
Committed Server to maintaining cleanliness and responsible alcohol service in high-pressure environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Bartender
Eighteen Street Lounge
Washington DC
06.2026 - Current
- Mixed and served cocktails, ensuring adherence to recipes and presentation standards.
- Maintained cleanliness of bar area, including tools, glassware, and equipment.
- Collaborated with kitchen staff to coordinate drink service during peak hours.
- Managed inventory levels for liquor and supplies, minimizing waste and shortages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Cactus Cantina
Washington DC
01.2020 - 05.2026
- Trained new bartenders on customer service best practices and operational procedures.
- Developed signature cocktail recipes that enhanced the beverage menu's appeal.
- Handled cash transactions accurately while providing excellent customer service experience.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty at venue.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Cactus Cantina
Washington D.C.
01.2020 - 05.2026
- Developed familiarity with POS system for efficient order processing and payment handling.
- Adapted quickly to high-pressure situations during peak service hours, ensuring smooth operations.
- Recommended menu items based on customer preferences, boosting overall sales and satisfaction.
- Handled cash transactions accurately, contributing to financial accountability within the team.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Manager
Alero
Washington Dc
03.2018 - 05.2019
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Led cross-functional teams to streamline processes and improve service delivery standards.
- Analyzed performance metrics to identify areas for improvement and drive process optimization initiatives.
- Mentored junior staff, fostering skill development and enhancing team cohesion.
Server
Alero
01.2017 - 2018
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu knowledge and service protocols.
Education
Culinary Arts -
UDI
Bolivia11.2015
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Handling difficult customers
Menu memorization
Hospitality service expertise
Service-oriented mindset
Professional appearance
Beverage preparation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
Eighteen Street Lounge
06.2026 - Current
Bartender
Cactus Cantina
01.2020 - 05.2026
Server
Cactus Cantina
01.2020 - 05.2026
Manager
Alero
03.2018 - 05.2019
Server
Alero
01.2017 - 2018
Culinary Arts -
UDI