Barbara Ann Toscano
El Paso,TX
Summary
Dynamic professional with a proven track record in customer service at Tindra Complete Facility Support, adept at resolving conflicts and enhancing customer loyalty. Skilled in Microsoft Excel and critical thinking, I excel in team development and administrative support, consistently achieving high customer satisfaction through effective communication and problem-solving.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tindra Complete Facility Support
01.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher's Assistant
Ysleta Independent School District
02.2024 - 01.2025
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Manager
Busy Bee Bakery
08.2019 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Master of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX05-2026
Associate of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX05-2023
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Team development
- Order fulfillment
- Customer satisfaction measurement
- Scheduling
- Administrative support
Certification
Certification in Business Administration
Certification in Leadership Studies
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Teacher's Assistant
Ysleta Independent School District
02.2024 - 01.2025
Customer Service Representative
Tindra Complete Facility Support
01.2024 - 03.2025
Manager
Busy Bee Bakery
08.2019 - 01.2024
Master of Arts - Multidisciplinary Studies
The University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
The University of Texas At El Paso
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