BARBARA B. BROWN
La Marque,TX
Summary
Dependable Life Coach with 25 years of experience in fostering strong relationships with clients and colleagues from diverse backgrounds. Demonstrates exceptional management, organizational, and motivational skills, complemented by 23 years of dedicated service to aiding individuals with mental and physical disabilities. Known for maintaining a positive outlook and effective work ethic under pressure while achieving project goals. Aiming to leverage these competencies to further enhance community support initiatives.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Service Coordinator for IDD Services
Gulf Coast Center - Mental Health
Texas City, TX
12.2016 - 10.2024
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from clients regarding the services offered.
- Updated internal systems with information related to new or revised services.
- Prepared monthly reports summarizing current service activities using tech applications such as SmartCare, Microsoft Word, and Elios.
- Provided timely feedback to management on service failures and customer concerns.
- Developed and maintained relationships with service providers and vendors.
CNA
Right At Home Senior Care
Galveston, TX
09.2013 - 12.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
Life Coach/Certified Nursing Assistant
SUNSHYNE DAY
Bella Vista, Arkansas
10.2007 - 07.2013
- Manage a client's weekly schedule, daily outcomes of goals, and doctor's appointments.
- Helping clients set goals, achievement dates, and conduct positive choices within their lives.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Trained employees from health care agencies on clients' basic needs.
Diabetic Educator/Certified Nursing Assistant
ENDO-MEDICINE
Panama City, Florida
04.2003 - 08.2006
- Instructed new employees on medical office equipment.
- Maintained accurate filing of client charts.
- Reviewed lab reports for data accuracy.
- Collaborated with team members to ensure timely patient management, while also attending to questions about medical concerns.
- Educated patients on interpreting blood sugar readings, administering self-injections, and planning balanced meals.
- Managed multi-line phone calls from patients requesting prescription refills at a doctor's office.
Supported Living Coach
CHILDREN AND FAMILIES SERVICES
Panama City, Florida
04.1999 - 12.2002
- Ensure weekly care plan goals alignment through discussions with the client, service coordinator, and support living coach.
- Coordinate efforts with support team, paid sources and natural supports to facilitate family transition into community.
- Documented activities and scheduled appointments in daily reports with Microsoft Office.
- Guided clients through various techniques for resolving issues, as well as budgeting for monthly costs.
- Created meaningful relationships with clients while promoting self-advocacy skills.
Education
BACHELOR’S DEGREE - Psychology
University of Phoenix
Rogers, Arkansas01.2014
Skills
- Time Management Development
- Effective Organizational Skills
- Support Living Coach
- Objective-Oriented
- Process Documentation
- Consistent Professional Commitment
- Reliable Team Member
- Report Analysis
Certification
- Certificate of Completion, Natural Disasters and Workplace Emergencies: An Overview, Relias (Mar 2024)
- Certificate of Achievement, Community First Choice in the HCS and TxHmL Programs FY, Texas Health and Human Services (Mar 2024)
- Certificate of Completion, Fire Safety: The Basics, Relias (Mar 2024)
- Certificate of Completion, Understanding Workplace Violence, Relias (Mar 2024)
- Certificate of Completion, Cultural Competence, Relias (Dec 2023)
- Certificate of Completion, An Overview of Different Types of Disabilities, Relias (Dec 2023)
- Certificate of Completion, An Introduction to Trauma-Informed Care, Relias (Dec 2023)
- Certificate of Completion, AS+K? About Suicide To Save A Life - Texas Suicide Prevention, Relias (Dec 2023)
- Certificate of Completion, Understanding Intellectual Disability, Relias (Dec 2023)
- Certificate of Completion, About Bioterrorism, Relias (Dec 2023)
- Certificate of Completion, Recognizing and Responding to a Person in Crisis, Relias (May 2023)
- Certificate of Completion, Managing Seizures for People with IDD, Relias (May 2023)
- Certificate Presented for Incident Reporting & Investigations for HCSSAs, Texas Health and Human Services (Mar 2023)
- Certificate of Completion, Healthcare Needs for People with IDD: Seizures, Relias (May 2022)
- Certificate of Completion, Recognizing and Responding to a Person in Crisis, Relias (May 2022)
- Certificate of Achievement, HHS Information Security/Cybersecurity Training, Relias (Jan 2022)
Accomplishments
- Certificate of Recognition, 5 years of Service (Nov. 2021) (Gulf Coast Center - Mental Health)
- Certificate of Recognition, 7 years of Care Services (Dec 2023) (Right at Home)
Affiliations
- Travel and Sight-Seeing
- Family Time
Timeline
Service Coordinator for IDD Services
Gulf Coast Center - Mental Health
12.2016 - 10.2024
CNA
Right At Home Senior Care
09.2013 - 12.2023
Life Coach/Certified Nursing Assistant
SUNSHYNE DAY
10.2007 - 07.2013
Diabetic Educator/Certified Nursing Assistant
ENDO-MEDICINE
04.2003 - 08.2006
Supported Living Coach
CHILDREN AND FAMILIES SERVICES
04.1999 - 12.2002
- Certificate of Completion, Natural Disasters and Workplace Emergencies: An Overview, Relias (Mar 2024)
- Certificate of Achievement, Community First Choice in the HCS and TxHmL Programs FY, Texas Health and Human Services (Mar 2024)
- Certificate of Completion, Fire Safety: The Basics, Relias (Mar 2024)
- Certificate of Completion, Understanding Workplace Violence, Relias (Mar 2024)
- Certificate of Completion, Cultural Competence, Relias (Dec 2023)
- Certificate of Completion, An Overview of Different Types of Disabilities, Relias (Dec 2023)
- Certificate of Completion, An Introduction to Trauma-Informed Care, Relias (Dec 2023)
- Certificate of Completion, AS+K? About Suicide To Save A Life - Texas Suicide Prevention, Relias (Dec 2023)
- Certificate of Completion, Understanding Intellectual Disability, Relias (Dec 2023)
- Certificate of Completion, About Bioterrorism, Relias (Dec 2023)
- Certificate of Completion, Recognizing and Responding to a Person in Crisis, Relias (May 2023)
- Certificate of Completion, Managing Seizures for People with IDD, Relias (May 2023)
- Certificate Presented for Incident Reporting & Investigations for HCSSAs, Texas Health and Human Services (Mar 2023)
- Certificate of Completion, Healthcare Needs for People with IDD: Seizures, Relias (May 2022)
- Certificate of Completion, Recognizing and Responding to a Person in Crisis, Relias (May 2022)
- Certificate of Achievement, HHS Information Security/Cybersecurity Training, Relias (Jan 2022)
BACHELOR’S DEGREE - Psychology
University of Phoenix
References
References available upon request.
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