Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Barbara (Barbie) Patrone

Barbara (Barbie) Patrone

Spokane,WA

Summary

Proven track record in enhancing patient and client satisfaction through compassionate care and efficient problem-solving. Skilled in Microsoft Office Suite and able to quickly learn new industry specific software applications. Adept at relationship building consistently achieved through critical thinking and effective communication. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse conditions including behavioral de-escalation. Experience with recovery-based programs; in active recovery and personal experience with public systems as they relate to mental health management and substance abuse. Successful completion of detox and residential program offered at Royal Life Centers, LLC. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Caregiver

DSHS
02.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Independent Sales Director/Personal Consultant

Independent Mary Kay Consultant
10.2013 - Current
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Utilized social media platforms to reach new audiences, driving brand awareness and increasing sales opportunities.
  • Mentored junior sales representatives to improve their skills and increase overall team performance.
  • Established strong partnerships with vendor to ensure timely delivery of products while maintaining inventory control standards.
  • Participated in ongoing professional development activities for personal growth as well as team cohesion.
  • Conducted regular prospecting activities such as cold calling or email campaigns leading to a higher number of qualified leads.

Patient Care Coordinator

Providence Healthcare-Cardiology
09.2020 - 02.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Worked closely with patient to advocate for specialty services and as a liaison between patient and clinical staff keeping details and clarity of communication.
  • Provided support and guidance to patients and families to navigate healthcare concerns and problem-solving.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Front Desk Receptionist/Accounts Assistant

Gold's Gym
02.2012 - 03.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained confidentiality of sensitive data to protect customer.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Education

No Degree - Early Childhood Education

Utah Tech College of Science-formerly Dixie State
St. George, UT

No Degree - General Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Respectful and Compassionate
  • Ability to quickly learn new software
  • Familiar with Microsoft Office Suite
  • Problem-Solving
  • Multitasking and Organization
  • Strong Ethics
  • Relationship Building
  • Compassionate Care
  • Verbal and written communication skills
  • Behavioral Management
  • Client Transportation
  • CPR Certification/First Aid and Safety
  • Critical Thinking

Additional Information

Skills and experience specific to the Peer Navigator position include:

I am a grateful recovering alcoholic with 11+ years of cumulative sobriety. As a result of my own addiction, I am passionately committed to empowering others who wish to access community resources in order to improve the quality of their lives. I have 'lived experience' of the judicial system related to my alcoholic tendencies. It is my desire to offer my experience and skills to program participants seeking resources through creating SMARTT goals that inspire and promote healthy and productive living.

Timeline

Patient Care Coordinator

Providence Healthcare-Cardiology
09.2020 - 02.2022

Caregiver

DSHS
02.2020 - Current

Independent Sales Director/Personal Consultant

Independent Mary Kay Consultant
10.2013 - Current

Front Desk Receptionist/Accounts Assistant

Gold's Gym
02.2012 - 03.2014

No Degree - Early Childhood Education

Utah Tech College of Science-formerly Dixie State

No Degree - General Studies

Salt Lake Community College

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Barbara (Barbie) Patrone