July Means
Stanwood,WA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, possessing organizational and product development skills. Seeking to leverage analytical thinking, creative problem-solving abilities, and superior communication skills at Microsoft.
Overview
11
11
years of professional experience
Work History
Child Support Officer
DSHS
06.2023 - Current
- Collect child support through various means including placing liens and license suspension
- Enforce administrative and court orders
- Provide excellent customer service and promptly respond to inquiries.
Public Benefits Specialist 2
DSHS
08.2022 - 05.2023
- Offering exceptional customer service and providing resources to clients
- Conducted interviews and verified eligibility for benefit programs.
Medical Receptionist
Skagit Regional Clinics
01.2021 - 07.2022
- Managed patient check-ins, insurance verification, and office operations
- Handled phone inquiries and directed calls appropriately.
Call Center Representative
Angel of the Winds Casino Resort
08.2020 - 01.2021
- Managed reservations for hotel, restaurant, and bowling alley
- Provided information about the resort and casino amenities.
Dug (Online Order Fulfillment)
Safeway
07.2020 - 08.2020
- Prepared and delivered online orders to customers' vehicles.
Company Advisor/ Business Consultant
Organización La Esperanza (Colombia)
08.2016 - 08.2017
- Conducted sales presentations and facilitated meetings with clients
- Handled documentation and data entry.
Customer Service and Assessor
Fundacion de la Mujer (Colombia)
12.2015 - 07.2016
- Assessed eligibility for small business loans
- Managed documentation and case studies.
Customer Service Advisor
BBVA Bank (Colombia)
09.2013 - 08.2015
- Provided guidance on banking services and online platforms.
Receptionist
Acciones y Servicios (Colombia)
05.2013 - 11.2013
- Managed applicant information and assisted in the selection process
- Trained new staff on specific duties.
Education
International Business Administrator -
FESC-Fundación de Estudios Superiores Comfanorte
11.2016
SENA-International Negotiation Technologist
01.2014
Technical Baccalaureate -
Institución Educativa Colegio Buenos Aires
11.2010
Skills
- Analytical and critical thinking
- Creative problem-solving
- Persuasive written and oral communication
- Effective decision-making
- Responsible, respectful, and reliable
- Patient and family-oriented
- Emotionally supportive
- Superior communication skills
- Complex problem-solving
- Outgoing and friendly
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Child Support Officer
DSHS
06.2023 - Current
Public Benefits Specialist 2
DSHS
08.2022 - 05.2023
Medical Receptionist
Skagit Regional Clinics
01.2021 - 07.2022
Call Center Representative
Angel of the Winds Casino Resort
08.2020 - 01.2021
Dug (Online Order Fulfillment)
Safeway
07.2020 - 08.2020
Company Advisor/ Business Consultant
Organización La Esperanza (Colombia)
08.2016 - 08.2017
Customer Service and Assessor
Fundacion de la Mujer (Colombia)
12.2015 - 07.2016
Customer Service Advisor
BBVA Bank (Colombia)
09.2013 - 08.2015
Receptionist
Acciones y Servicios (Colombia)
05.2013 - 11.2013
International Business Administrator -
FESC-Fundación de Estudios Superiores Comfanorte
SENA-International Negotiation Technologist
Technical Baccalaureate -
Institución Educativa Colegio Buenos Aires