Barbara Basia Wright
Hobe Sound,FL
Summary
Skilled professional with over a decade of experience in sales, customer service, human resources, and operations. Data analysis, recruiting, onboarding, and HR processes. Proven leadership in managing cross-functional teams, and driving operational efficiency. Holds a master's degree in economics, management, and personnel consulting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Membership and Concierge Manager
The Pickleball Club, LLC
Port Saint Lucie, FL
04.2024 - 01.2025
- Executed member acquisition strategies, driving substantial growth immediately after launch.
- Collaborated with marketing to create targeted campaigns and promotional content.
- Represented General Manager in all capacities during absences.
- Planned and hosted engaging member events.
- Addressed escalated concerns promptly and professionally.
- Led hiring initiatives by conducting interviews and selecting top talent.
- Directed performance reviews and introduced training programs.
Assistant Operations Manager
Nordstrom
Palm Beach Gardens, FL
06.2020 - 04.2024
- Directed shipping and receiving operations, prioritizing accuracy and process efficiency.
- Maintained exceptional customer satisfaction through precise order management.
- Utilized Tableau and Excel for comprehensive analytics and reporting.
- Co-created a Fulfillment Department recognized among top 10 company-wide.
- Assisted with performance reviews and managed full-cycle recruiting processes.
Sales Manager / Assistant Sales Manager
Nordstrom
Palm Beach Gardens, FL
09.2015 - 06.2020
- Drove customer engagement and retention through relationship-based selling strategies.
- Supervised daily sales floor operations, ensuring optimal staff performance.
- Mentored team members, enhancing overall capabilities and productivity.
- Conducted comprehensive interviews to assess qualifications and role fit.
Human Resources Assistant
Nordstrom
Palm Beach Gardens, FL
04.2013 - 09.2015
- Oversaw end-to-end recruitment and onboarding processes to enhance talent acquisition efficiency.
- Ensured legal compliance in all HR documentation and practices.
- Advised leadership on HR issues, implementing corrective actions as necessary.
- Facilitated performance reviews and exit interview programs to gather actionable feedback.
Retail Sales Associate
Nordstrom
Palm Beach Gardens, FL
12.2011 - 04.2013
- Provided exceptional customer service across in-store and digital platforms.
- Advised customers on tailored merchandise selections based on individual preferences.
Human Resources Manager
Lockheed Martin/ Sikorsky Aircraft Company
Mielec, Poland
01.2008 - 01.2011
- Expanded workforce by thirty-five percent, integrating over 700 new employees.
- Innovated recruitment processes, decreasing lead time by forty percent.
- Implemented comprehensive HR programs, including talent development and feedback tools.
- Oversaw all HR training initiatives within the facility.
- Facilitated employee surveys achieving over ninety percent participation rate.
Education
Master of Science - Economics, Management & Personnel Consulting
Cracow University of Economics
Bachelor's Degree - Economics
Higher School of Economy And Management
Skills
- Data analysis and visualization
- Customer experience management
- Recruitment and talent acquisition
- Team leadership and development
- Sales strategy execution
- Multilingual communication skills
- Operational oversight and improvement
- Facility and inventory management
Certification
CPR Certified, 02/01/24, 02/28/26
Languages
- English, Fluent
- Polish, Fluent
- Spanish, Expert
- German, Beginner
- French, Beginner
Languages
Polish
Native/ Bilingual
Spanish
Professional
German
Limited
French
Limited
References
References available upon request.
Timeline
Membership and Concierge Manager
The Pickleball Club, LLC
04.2024 - 01.2025
Assistant Operations Manager
Nordstrom
06.2020 - 04.2024
Sales Manager / Assistant Sales Manager
Nordstrom
09.2015 - 06.2020
Human Resources Assistant
Nordstrom
04.2013 - 09.2015
Retail Sales Associate
Nordstrom
12.2011 - 04.2013
Human Resources Manager
Lockheed Martin/ Sikorsky Aircraft Company
01.2008 - 01.2011
Master of Science - Economics, Management & Personnel Consulting
Cracow University of Economics
Bachelor's Degree - Economics
Higher School of Economy And Management