Barbara Carr
Wasilla,Alaska
Summary
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy, outgoing store manager with a dedication to positive guest relations
Overview
22
22
years of professional experience
Work History
Store Manager
Brown Jug
Wasilla, AK
10.2016 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Supported staff training, development and evaluation.
Restaurant Manager
Subway Of Alaska
Anchorage, AK
03.2005 - 07.2016
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Skills
- Highly responsible and reliable
- Point of Sale (POS) system operation
- Works well under pressure
- Inventory control
- Supervision and training
- Expense control
- Budget Control
- Employee supervision and motivation
- Cross-functional team management
- Recruiting and hiring
Accomplishments
- Restaurant Manager Advisory Board
- Reasonable Suspicion Training
- Employment Laws Training Certification
- Harassment Prevention Training Certification
- Selection And Retention Training Certification
Timeline
Store Manager
Brown Jug
10.2016 - Current
Restaurant Manager
Subway Of Alaska
03.2005 - 07.2016