Leslie Vera
Orlando,FL
Summary
Seeking an opportunity to leverage extensive management experience leading teams and creating an environment of inclusivity and excitement. Have a proven track record of providing quality employee experiences through enhanced training and development to build their capabilities and help them move forward in their career development journey, utilizing various tools and systems in place. Works diligently to ensure utmost employee care is achieved through various resources and genuine conversation. Shines as a leader in times of uncertainty and ambiguity. Strives to achieve all goals and metrics that matter through the lens of employee/partner care.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
05.2006 - Current
- Manager of front and back of house operations for a leading coffeehouse corporation.
- Establish and maintain a leadership role in the store to set and achieve company-directed goals
- Utilize systems and tools provided to me to confidently deliver a quality experience for both employees and customers
- Evaluate monthly business goals and performance to create action plans for the store to increase sales and achieve targets
- Monitor and manage staffing levels to ensure employee development and store performance stability during various times of year (weather changes, holiday traffic, COVID-19, etc.)
- Regularly conduct assessments for employees and set goals to improve their performance
- Consistently promote a growth mindset in regards to facing challenges and overcoming adversity
- Create an environment of warmth and belonging for all employees
- Create a rapport with fellow store managers to increase productivity in district meetings and during times of change, as well as provide a support system for each other
- Lead with integrity, honesty and knowledge that promotes the culture and values of Starbucks
- Manager of the Quarter, Q1 and Q3, FY21
- Creator of the Shift Supervisor Virtual Leadership Experience for District 441 in FY21
- Team lead for Creating the Environment and Partner Care (2020 to present)
- Creator of District 441 partner newsletter, distributed weekly (September2020-February 2021)
- Origin Experience participant 2024
Education
No Degree - Educational Studies
Arizona State University
Online03.2025
High School Diploma -
Piper High School
Sunrise, FL06.2001
Skills
- Microsoft Office Word
- Microsoft Office
- Microsoft PowerPoint
- Problem Solving
- Leadership Skills
- Creativity
- Fast Learner
- Decision Making
- Effective Time Management
- Ability to Multitask
- Customer Service
- Communication
- Ability to Work in a Team
- Ability to Work Under Pressure
- Adaptability
- Highly responsible and reliable
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Starbucks Coffee Company
05.2006 - Current
No Degree - Educational Studies
Arizona State University
High School Diploma -
Piper High School