Barbara Dawn Smith
438 Calumet Dr.
Palacios,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
11
11
years of post-secondary education
28
28
years of professional experience
Work History
Sales Associate
Louie's Package Store
Wharton, TX
10.2018 - 06.2020
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Supported efficient and timely replenishment of sales floor merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Balanced and organized cash register by handling cash, counting change.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Accounts Receivable and Payroll Clerk
B&S Services, Inc.
Boling, TX
04.2010 - 06.2020
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Maintained payroll information by calculating, collecting and entering data.
- Managed payroll data entry and processing for 12 employees to comply with predetermined company guidelines.
- Processed payrolls on regular basis for more than 12 employees nationally.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Checked accrued hours against listed hours for leave time.
- Calculated payroll deductions by accurately using PC and processed payroll to meet preset requirements.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Accurately calculated bonuses, salary increases and overtime.
Accounts Receivable Clerk
Brother's Well Service
El Campo, TX
05.2008 - 03.2010
Accounts Receivable Clerk
Gulf Coast Lease Services
El Campo, TX
01.2006 - 04.2008
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Tracked [Type] business revenue and costs with [Software], diligently reconciling accounts to maintain high accuracy.
- Input financial data and produced reports using QuickBooks.
- Utilized [QuickBooks) to reconcile accounts, track income and generate invoices.
- Entered figures using 10-key calculator to compute data quickly.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Accounts Receivable Clerk
Key Energy
El Campo, TX
02.2003 - 12.2005
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Entered figures using 10-key calculator to compute data quickly.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Bank Teller
Prosperity Bank
El Campo, TX
05.1997 - 02.2003
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Placed orders for customer checks and verified starting numbers.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Sold and cross-sold bank products to new and existing customers.
- Accessed computerized financial information to answer questions related to specific accounts.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Provided customer records on demand, including account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Associate
WalMart #0344
El Campo, TX
08.1983 - 06.1987
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Informed customers about special promotions and provided detailed information for various products.
- Energized and motivated in performing sales floor activities including merchandising and selling.
Education
No Degree - Basic
St. Phillip's Catholic School
El Campo, TX 09.1970 - 05.1978
High School Diploma -
El Campo High School
El Campo, TX 09.1978 - 05.1982
Skills
Stocking and replenishing
Exceptional customer service
Relationship building
Professional demeanor
Adapt to diverse groups
Merchandising understanding
Sales training
Excellent people skills
Problem-solving skills
Product and service sales
Contract preparation
Cash Handling
Cash register operation
Sales expertise
Multi-tasking strength
Point of sale knowledge
Timeline
Sales Associate
Louie's Package Store
10.2018 - 06.2020
Accounts Receivable and Payroll Clerk
B&S Services, Inc.
04.2010 - 06.2020
Accounts Receivable Clerk
Brother's Well Service
05.2008 - 03.2010
Accounts Receivable Clerk
Gulf Coast Lease Services
01.2006 - 04.2008
Accounts Receivable Clerk
Key Energy
02.2003 - 12.2005
Bank Teller
Prosperity Bank
05.1997 - 02.2003
Customer Service Associate
WalMart #0344
08.1983 - 06.1987
High School Diploma -
El Campo High School
09.1978 - 05.1982
No Degree - Basic
St. Phillip's Catholic School
09.1970 - 05.1978