Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Barbara Victoria McAdams
Lakeland,FL
Summary
Overview
24
years of professional experience
1
Certificate
Work History
Amazon.comSeattle, WA
CASE Supervisor
08.2015 - 04.2021
Job overview
- Supervised operations and provided training assistance for various departments including Amazon Logistics, GSF3, GEM, SDS Flex, Full-Time Classes, Cape Town, and US locations. Mentored new hires as a Peer Mentor and Trainer for AmazonFresh.
- Led team meetings as the Head of Buddy Meeting and Brown Bag Meeting to enhance collaboration and knowledge sharing. Trained in 6-Step Kaizen to optimize processes.
PTS/Sayers Group/Finance fka Bay Data ConsultantsSt. Petersburg, FL
Inside Sales Representative
11.2000 - 04.2006
Job overview
- Trained and Certified in all needed sales certifications required to prepare quotes for Businesses and Government Agencies for Computer Hardware, Software, Cisco Networking Equipment and Engineering
- Quoted Cisco Gear and Sun Systems/Oracle for 6 sales locations across the United States
- Viewsonic Sales Awards, Cisco Sales Bonuses, HP Sales Bonuses, Customer Excellence Awardvoted by co-workers and employers
Various Video StoresSt. Petersburg & Xenia, FL & OH
Store Manager
12.1996 - 10.2000
Job overview
- Handled all aspects of Human Resources within my stores
- Kept close inventory counts of all rentals, sales products
- Performed daily reconciliation of cash register and petty cash to ensure accuracy
- Prepared store for all new inventory and product for shelves
- Scheduled and set high expectations of staff by fostering team building and employing a supportive management style.
Education
Polk State CollegeLakeland, FL
Bachelor of Science in Business Management and Administration
05.2017
University Overview
Polk State CollegeLakeland, FL
Certificate of Entrepreneurship
05.2017
University Overview
Skills
- Customer service
- Training and mentoring
- Fraud detection
- Inventory management
- Human resources management
- Team building
- Business management
- Administration
- Entrepreneurship
- Workload Management
- Collaboration and Teamwork
- Effective customer communication
- Problem-solving abilities
- Client Needs Assessments
- Written and verbal communication
Certification
- Certificate in Entrepreneurship
- Cisco Certified Sales Representative
- HP Certified Sales Representative
- Viewsonic Certified Sales Representative
- Certified Trainer for GSF3 at Amazon
- Directv Certified Sales Agent for Blockbuster
Timeline
CASE Supervisor
Amazon.com
08.2015 - 04.2021
Inside Sales Representative
PTS/Sayers Group/Finance fka Bay Data Consultants
11.2000 - 04.2006
Store Manager
Various Video Stores
12.1996 - 10.2000
Polk State College
Bachelor of Science in Business Management and Administration
Polk State College
Certificate of Entrepreneurship
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
Hobbies and Interests
I am interested in Managing and Influencing Customer Service Agents to have passion within the company and their position. I care about giving amazing Customer Service so that the guests' efforts are reduced, their issue is handled, and they are glad to have the ability to deal with my company.
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