Barbie Casper
Spring Hill
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Safelite Auto Glass
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager of Operations
Commercial Trucks Plus
12.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Oversee inventory management activities including ordering supplies as needed, advertising, and handling tag and title work.
- Communicating and follow-up utilizing phones and social media to potential customers
Insurance Agent
AllState
11.2022 - 12.2023
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
Insurance Agent
GEICO
07.2020 - 11.2022
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Maintained accurate records of all insurance transactions using computer software systems.
- Educated customers on the importance of maintaining adequate insurance coverage.
Enterprise Sales Manager
Enterprise Holdings
03.2014 - 04.2020
- Negotiated pricing terms and conditions with customers while maintaining profitability objectives.
- Cultivated relationships with potential clients through cold calling, networking events, trade shows.
- Analyzed industry trends and competitor activities to identify business opportunities.
Education
Bachelor of Science - Office Supervision And Management
Florida State College At Jacksonville
Jacksonville, FL12-2013
Skills
- Logistics Management
- Workflow Optimization
- Performance monitoring
- Program Administration
- Logistics Oversight
- Business Development
- Marketing
- Organizational Management
- Customer Service
- Business Planning
- Retail Operations Management
- Sales Presentations
- Employee Motivation
- Team Leadership
- Budgeting and cost control
- Business Administration
- Goal Setting
- Operational Efficiency
- Client Relationships
- Customer service
- Data entry
- Critical thinking
- Active listening
Certification
- 2-20 Property & Casualty License
Education and Training
Ongoing
Timeline
Customer Service Representative
Safelite Auto Glass
01.2025 - Current
Manager of Operations
Commercial Trucks Plus
12.2023 - Current
Insurance Agent
AllState
11.2022 - 12.2023
Insurance Agent
GEICO
07.2020 - 11.2022
Enterprise Sales Manager
Enterprise Holdings
03.2014 - 04.2020
Bachelor of Science - Office Supervision And Management
Florida State College At Jacksonville
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