Summary
Overview
Work History
Education
Skills
Tonya Wales
Laticia (Tish) Smith
Gina Baptiste
Timeline
Generic

Barbie Ford

Arlington,TN

Summary

Results-driven Home Health Intake Coordinator with expertise in patient intake and data verification. Proven track record in streamlining workflows while ensuring compliance with HIPAA regulations.

Overview

20
20
years of professional experience

Work History

Home Health Intake Coordinator

Methodist Healthcare
Memphis, TN
12.2015 - 07.2025
  • Streamlined patient intake workflows to enhance service delivery efficiency.
  • Verified accuracy of customer information through meticulous data collection and input.
  • Identified and addressed customer needs promptly, ensuring high satisfaction levels.
  • Assisted in training new staff on verification protocols and operational best practices.
  • Collaborated with team members and management to achieve departmental objectives.
  • Participated in meetings to propose process improvements and relay feedback to management.
  • Delivered exceptional customer service during face-to-face interactions and phone support.
  • Ensured compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality.

Administrative Coordinator

Qsource
Memphis, TN
11.2005 - 08.2015
  • Responded to customer inquiries via phone or email in a professional manner.
  • Coordinated complaint resolution processes to enhance customer satisfaction and loyalty.
  • Managed patient health information using electronic medical records systems.
  • Ensured compliance with HIPAA regulations during record handling and storage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Organized patient records for easy access and retrieval.
  • Maintained confidentiality of sensitive medical information.

Education

High School Diploma -

Country Day School
Memphis, TN
05-1975

Skills

  • Patient intake and data verification
  • Electronic health records management
  • Confidentiality compliance
  • Customer needs assessment
  • Relationship management

Tonya Wales

Former Business Development Supervisor,  Methodist Le Bonheur Healthcare

901-827-0329

Laticia (Tish) Smith

Supervisor of Home Health and Hospice, Methodist Le Bonheur Healthcare

901-849-6737

Gina Baptiste

Former CFO, Methodist Le Bonheur Healthcare

901-482-0498

Timeline

Home Health Intake Coordinator

Methodist Healthcare
12.2015 - 07.2025

Administrative Coordinator

Qsource
11.2005 - 08.2015

High School Diploma -

Country Day School

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