Bardai Bonner
Glendale,AZ
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Pre Service Adm Associate
Honor Health Hospital
Phoenix, AZ
08.2022 - Current
- Works accounts from assigned WQ, confirm correct insurance plan was encoded on account, update if needed.
- Faxes inpatient or observation notification of admission to payors utilizing appropriate method ensuring payor requirements are met for admission notification and documenting the EMR/EPIC appropriately according to department standards.
- Communicates with Admitting Services Intake Counselors if patient’s coverage is termed or if unable to determine correct coverage with payor information obtained at time of admission.
- Continuously monitors deferred and pending authorization accounts and follows up appropriately and timely with payor for authorization.
- Notifies payor/plan when patient class changes, ensuring auth is reflecting the appropriate patient class.
- Ensures the Bed Days form is completed accurately, when applicable
- Communicates appropriately with Case Management/UR nurses for clinicals requested by payor or admission authorization denials from payor by following defined workflow and documenting EPIC/EMR appropriately according to department standards.
- Monitors OnBase daily for incoming faxes from payors with authorization information, index documents to appropriate patient account, and document EMR/EPIC Auth/Cert according to defined workflow and department standards.
ER Admitting
United Health Group, Optum 360
Phoenix, AZ
09.2020 - 12.2021
- Interviews patients to obtain all necessary account information
- Verifies all insurance and obtain pre-certification/authorization Calculate and collect patient liable amounts
- Ensures that all necessary signatures are obtained for treatments Answer any questions and explains policies clearly
- Processes patient charts according to paperwork flow needs and established productivity standards
- Obtains copies of necessary identification and insurance cards
- Explains policies regarding services, charges, insurance billing, and payment of account
- Requests full or partial payment for services rendered according to collection policies
- Issues a Business Office letter to all patients according to policy
- Collects co-pays, deposits, and deductibles and documents collection status in the system and chart
Financial Clearance Specialist
United Health Group, Optum 360
Phoenix, AZ
03.2018 - 09.2020
- Pre-Registered Patient for all 5 Dignity health hospital
- Verifies insurance eligibility and obtains benefits
- Secures or verifies authorization and pre-certification
- Review and verify component parts of medical records to ensure completeness and accuracy of diagnosis
- Analyze medical record documentation diagnosis and procedure codes provided on physicians' order
- Calculates patient's financial responsibility, and assets with payment plans
- Follows appropriate processes and procedures to ensure accurate billing and timely processes
- Collects and enters required data into the system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement
Patient Access Registration II
United Health Group, Optum 360
Phoenix, AZ
01.2017 - 03.2018
- Schedules and also cancel appointments as necessary
- Enter charges correctly and collect appropriate payments also set up payment plans
- Answers incoming as well as making outbound calls In regards to appointment surgery
- Verifies patient demographics
- Pre-Registered Patient for all 5 Dignity health hospital
Medical Billing Specialist
Arizona Retina Associates
Peoria, AZ
02.2014 - 07.2016
- Review and entry of daily charges, modifiers and services
- Processing and posting of payments, research and follow up on unresolved payment issues
- Receive and initiate patient calls to resolve billing or payment concerns
- Research, review and communicate with insurance carriers regarding open accounts receivables
- Review HCFAs, edits for submission to insurance companies
- Review, research and initiate collection procedures
Patient Access Representative
Sharp Healthcare
San Diego, CA
06.2009 - 12.2013
- Communicating with patients and their families about the details of their bills and insurance restrictions
- Providing patients with appointments, information and other operational support services
- Provides a high level of customer service
- Responsible for patient registration, demographic and insurance updates
- Confirms insurance eligibility and obtains authorizations for service
- Works with patients to resolve billing and insurance related issues
Education
Sterilized Processing Tech - Medical
Pima Medical Institute
Phoenix, AZ10.2023
Skills
- Insurance Benefits Administration
- ICD-10 Compliance Knowledge
- Insurance Policy Management
- Medical terminology
- Financial Payment Processing
- Customer Engagement
- Windows Proficiency
- Healthcare Billing
- Patient Records Management
- Proficient in EMR Systems
- Clinical Hospital Experience
- Cash handling
- Scheduling coordinator
- Administrative assistant
- Customer engagement
- Teamwork and collaboration
Timeline
Pre Service Adm Associate
Honor Health Hospital
08.2022 - Current
ER Admitting
United Health Group, Optum 360
09.2020 - 12.2021
Financial Clearance Specialist
United Health Group, Optum 360
03.2018 - 09.2020
Patient Access Registration II
United Health Group, Optum 360
01.2017 - 03.2018
Medical Billing Specialist
Arizona Retina Associates
02.2014 - 07.2016
Patient Access Representative
Sharp Healthcare
06.2009 - 12.2013
Sterilized Processing Tech - Medical
Pima Medical Institute