Bari Eisenband

FOH Operator at Belly Fish:

• Processed payments accurately using POS system.
• Greeted customers and provided excellent customer service.
• Managed inventory of supplies and restocked when needed.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Remained knowledgeable about local competitors' menus, prices, promotions.
• Greeted and talked pleasantly with customers to promote positive image for business.
• Packaged and bagged cooked food and prepared items.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Monitored quality control of all served dishes for presentation, taste, temperature.
• Handled all phone orders with accuracy and efficiency.
• Maintained knowledge of menu items to answer customer questions accurately.
• Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
• Worked with managers to report and resolve customer issues or concerns.
• Collaborated with team to deliver timely service of items.

• Developed and implemented strategic business plans to increase company profitability.
• Delivered speeches and attended industry conferences to promote company image and engage with buyers.
• Developed long-range plans for business growth, resulting in increase in annual sales.
• Established and oversaw strategic business actions and streamlined operations.
• Negotiated and approved contracts between company and distributors, suppliers and other external entities.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Drove company vision with collaborative employee engagement techniques and strategic leadership.

• Collected payments and provided accurate change.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Greeted customers promptly and responded to questions.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Answered customers' questions and provided information on store procedures or policies.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Processed returns and exchanges of merchandise in accordance with store policies.