Barie Grant Poore'
Seguin,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
1
1
Certification
1
1
Language
Work History
CSR (Customer Service Rep.)
Social Security Administration
03.2010 - Current
- Company Overview: This is a federal job
- Handle all SSA Retirement, SSI, Disability, Medicare, computer skills, advanced, knowledge of SSA Programs, Policies', Regulations
- GI Inquiry Line/Telephone
- This is a federal job
- Hours per week: 40
- Grade: 8/9
- Supervisor: Roger Urrabazzo (1 866 964 7432)
- Okay to contact this Supervisor: Yes
Training Manager
Department of Veterans Affairs
03.2008 - 03.2010
- Company Overview: This is a federal job
- Training Manager for the Entire VA Appeals Management Center, LMS Supervisor, knowledge in all VA Health Care, Disability Compensation
- This is a federal job
- Hours per week: 40
- Supervisor: Ronald Burke (1800 8271000)
- Okay to contact this Supervisor: Yes
Training Manager
Paralyzed Veterans of America
08.2006 - 03.2010
- Training Manager for all National Service Officers, VA Disability Compensation, Spinal Cord Injuries, VA Health Care, VA Education
- Hours per week: 40
- Supervisor: Scott Hilliard (1800 8271000)
- Okay to contact this Supervisor: Yes
National Service Officer
Disabled American Veterans
10.1995 - 03.2008
- Supervisor/Assisted all Veterans Spouses, Widows’ and Dependents for Eligibility to VA Disability, Pension, and all other VA Programs
- Hours per Week: 40 hrs
Education
Bachelor's degree - SCIENCE
PHYSICAL THERAPY
SAN MARCOS, TXJurisprudence - Law
LAW SCHOOL/Arizona State
03-2019
MS/MAC/LINUX SYSTEMS - undefined
Skills
Complaint handling
Call center experience
Customer focus
CRM software
Problem-solving
Team collaboration
Decision-making
Time management
Active listening
Call management
Task prioritization
Customer service
Data entry
Critical thinking
Customer relations
Complaint resolution
Follow-up skills
Reading comprehension
Client relations
Microsoft Excel
Information security
Customer education
Appointment scheduling
Training development aptitude
Affiliations
DAV - Adjutant General
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide
Certification
Microsoft Office Specialist (MOS) - Microsoft.
Timeline
CSR (Customer Service Rep.)
Social Security Administration
03.2010 - Current
Training Manager
Department of Veterans Affairs
03.2008 - 03.2010
Training Manager
Paralyzed Veterans of America
08.2006 - 03.2010
National Service Officer
Disabled American Veterans
10.1995 - 03.2008
MS/MAC/LINUX SYSTEMS - undefined
Bachelor's degree - SCIENCE
PHYSICAL THERAPY
Jurisprudence - Law
LAW SCHOOL/Arizona State