Call Center Representative
Walmart
10 2023 - Current
Hi, I’m
Barka Kassire
Fort Worth,Texas
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Work History
Walmart Fort Worth, Texas
Call Center Representative
10 2023 - Current
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Streamlined call flow processes for more efficient response times and increased productivity.
ABM IndustriesIrving,Texas
Call Center Representative
08 2023 - 10 2023
Job overview
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
University of Yaounde 2
Associate from Law
07.2015
Skills
- Technical Support
- Customer service optimization
- Customer support
- Complaint resolution
- Call center operations
- Gathering information
- Client communication
- Problem-solving skills
- Route dispatch
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Call Center Representative
ABM Industries
08 2023 - 10 2023
University of Yaounde 2
Associate from Law