Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Baron Roy

Tacoma

Summary

Dynamic professional with a proven track record at Prospect Airport Services, excelling in quality customer service and conflict resolution. Skilled in operating machinery and maintaining safety standards, I effectively enhanced customer loyalty through empathetic communication and problem-solving. Committed to teamwork and achieving operational excellence in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Prospect Airport Services
01.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.

Maintenance Technician

Intercity Express Inc
01.2021 - 01.2023


  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Moved furniture for cleaning and set up for special events.


Warehouse Operator

Lyneer Staffing
01.2020 - 01.2023
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.

Education

High School Diploma -

Thomas Jefferson Highschool
Federal Way, WA
06-2005

Skills

  • Quality Customer Service
  • Operating forklift and other machinery
  • Attention to Detail
  • Teamwork
  • Problem-Solving
  • Time Management
  • Inventory Management
  • Order Picking, Packing & Shipping

Certification

  • Licensed Barber - 2025

Timeline

Customer Service Representative

Prospect Airport Services
01.2023 - 01.2025

Maintenance Technician

Intercity Express Inc
01.2021 - 01.2023

Warehouse Operator

Lyneer Staffing
01.2020 - 01.2023

High School Diploma -

Thomas Jefferson Highschool

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Baron Roy