Barrett Cooper
Medina,NY
Summary
Hard working fully committed to meeting the work goal, never give up, ask help from other and team up. Worked as a manger on duty in many stores. Building trust with others.Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. goal oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Merchandiser
PepsiCo
Rochester, New York
03.2025 - Current
- Stock and fill shelves with Pepsi products
- Communicate with employees and mangers
- Rotate products
- Built displays
- Organized product displays to enhance customer engagement and visibility.
- Assisted in inventory management by tracking stock levels and replenishing items.
- Monitored product freshness and quality to ensure compliance with company standards.
- Communicated with store personnel to coordinate product placements and promotions.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
Customer Service Specialist
PepsiCo
Rochester, NY
02.2024 - 03.2025
- Order the correct amount of product for stores
- Push in displays to stores
- Push product out fill empty low product first
- Communicate with store mangers and with merchandisers
- Provided product information and recommendations to enhance customer satisfaction.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to improve service quality and response times.
- Trained new hires on customer service protocols and best practices.
- Maintained a clean and organized workspace to support daily operations.
- Maintained a high level of professionalism while interacting with customers via phone or in person communication
- Processed returns, refunds, exchanges according to company policies and procedures.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Relayed customer feedback to cross-functional teams to improve products and services.
Grocery manager
Tops Friendly Markets
Buffalo, NY
01.2022 - 02.2024
- Managed daily operations of grocery department
- Wrote orders and wrote up for displays for the store
- Ordered extra displays shippers for store to push and improve sales
- Wrote schedule for all employees in department
- Ordered supplies as needed while staying within budget parameters.
- Collaborated with vendors to negotiate prices on products and services.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Created strategies to increase customer loyalty through promotional campaigns.
- Led team meetings to discuss performance, goals, and operational improvements.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Trained and supervised staff on product placement and customer service.
- Ensured compliance with health and safety regulations throughout the store.
- Monitored stock levels and placed orders for replenishment as needed.
- Developed promotional displays to enhance product visibility and sales.
- Assisted customers with inquiries, providing knowledgeable assistance and solutions.
Merchandiser
PepsiCo
Rochester, NY
04.2021 - 01.2022
- Managed product displays to enhance brand visibility and appeal.
- Collaborated with sales teams to align merchandising strategies with promotions.
- Analyzed market trends to optimize inventory and product placement.
- Conducted store audits to ensure compliance with PepsiCo standards.
- Executed planograms to maintain consistent product presentation across stores.
- Developed relationships with store managers to improve product placement opportunities.
- Monitored stock levels and coordinated replenishment for high-demand items.
Grocery Manager
Tops Friendly Markets
Buffalo, New York
11.2017 - 04.2021
- Managed inventory levels to ensure product availability and minimize waste.
- Wrote orders for store deliveries
- Trained staff on safety protocols and operational procedures.
- Coordinated daily operations to optimize store efficiency and workflow.
- Implemented promotional displays to increase product visibility and sales.
- Developed schedules to manage labor resources effectively throughout shifts.
- Resolved customer complaints promptly to enhance shopping experiences.
Dairy frozen manger
Tops Friendly Markets
North Tonawanda, New York
06.2015 - 11.2017
- Managed frozen food inventory and ensured proper stock levels.
- Trained staff on safe handling and storage of frozen products.
- Monitored freezer temperatures to maintain product quality and safety.
- Coordinated with suppliers for timely delivery of frozen items.
- Oversaw merchandising of frozen goods for effective presentation.
- Implemented cleaning schedules to maintain freezer cleanliness and hygiene.
Assistant Grocery Manager
Tops Friendly Markets
Medina, New York
10.2011 - 03.2016
- Assisted in managing daily grocery operations and inventory control.
- Coordinated with vendors to ensure timely delivery of products.
- Oversaw stock levels and facilitated restocking procedures efficiently.
- Implemented store layout changes to enhance product visibility.
Ride Operator
Six Flags
Corfu, New York
03.2011 - 10.2011
- Operated amusement rides ensuring guest safety and enjoyment.
- Monitored ride operations to maintain compliance with safety standards.
- Assisted guests with ride instructions and addressed inquiries.
- Collaborated with team members to manage ride queues efficiently.
Paper boy
Union sun and jornal
Lockport, New York
01.2008 - 09.2010
- Delivered newspapers to assigned routes consistently and efficiently.
- Sorted newspapers by address for timely distribution.
- Collected payments from customers on delivery days.
Education
Royalton Hartland High School
Middleport, NYSome College (No Degree) - Computer And Information Systems
Niagara County Community College
Sanborn, NYSkills
- Visual merchandising
- Inventory management
- Product rotation
- Stock replenishment
Languages
English
Professional
Timeline
Merchandiser
PepsiCo
03.2025 - Current
Customer Service Specialist
PepsiCo
02.2024 - 03.2025
Grocery manager
Tops Friendly Markets
01.2022 - 02.2024
Merchandiser
PepsiCo
04.2021 - 01.2022
Grocery Manager
Tops Friendly Markets
11.2017 - 04.2021
Dairy frozen manger
Tops Friendly Markets
06.2015 - 11.2017
Assistant Grocery Manager
Tops Friendly Markets
10.2011 - 03.2016
Ride Operator
Six Flags
03.2011 - 10.2011
Paper boy
Union sun and jornal
01.2008 - 09.2010
Royalton Hartland High School
Some College (No Degree) - Computer And Information Systems
Niagara County Community College