Barrett Forburger
Longwood,FL
Summary
Highly motivated and driven leader with the objective of obtaining a position as Claims Director while utilizing strengths of leadership, collaboration, and relationship building that supports, influences, and has direct impact on state, zone, and corporate wide business strategies, objectives, and goals.
Overview
29
29
years of professional experience
Work History
Claims Manager
Progressive Insurance Companies
Altamonte Springs / Lakeland , Florida
01.2017 - Current
- Claims Manager positions: Orlando North Service Center Manager (2017-2018), CFL MRR Manager (2018-2019), Lakeland PCS Manager (2019-2022), State Hiring Manage (2022 - Current)
- Responsibilites: (Service Center Manager): Oversight of Service Center with 4 Supervisors, 24 exempt and non-exempt representatives, and Network shop group of 12 repair facilities. (MRR Manger): oversight of 6 Supervisors with each having team of 6, operational territory of 5 counties, and Network Shops. (PCS Manage): Oversight of 6 supervisors each having team of 6 Claims Generalist Associate and Intermediates; (Hiring Manager): support effective and efficient interview process, work closely with Talent Acquisition Group, follow Targeted Selection process, and provide exceptional hiring experience
- Duties: Assessed business performance vs. objectives and created and executed on action plans were needed; ensured alignment with best practices across state; proactively communicated quality, productivity, staffing, and business needs; developed diverse and inclusive work environment, accurately assess individual and team performance and proactively addressed performance issues; proactively provide input on what's working and not working and make suggestions for improvement
Claims Supervisor
Progressive Insurance Companies
Orlando, FL
11.2002 - 01.2017
- Claims Supervisor positions: Service Center Supervisor (2009 - 2017); MRR Supervisor (2008 - 2009); PCS Supervisor (2002 - 2008)
- Responsibilities: (Service Center Supervisor)-team of 6 exempt and non-exempt employees responsible for various roles within Service Center overseeing day to day operations customer service, greeter, vehicle drop off/delivery, quality of estimates, quality of vehicle repairs, and network shop management. (MRR Supervisor)- team of 6 Managed Repair Reps (MRR) oversight of daily field tasks, quality of estimates completed and repair management oversight in field and non-network Method of Inspection and Repair (MOI/MOR); (PCS Supervisor) - team of 6 Generalist reps handling non-injury, non attorney represented injury claims, and estimates for field and non-network MOI/MOR
- Duties: Coaching, development, and oversight of team members on quality of customer service; accuracy of coverage, liability, injury exposure handling, and quality of estimates, fostering diverse and inclusive working environment, assessing team and individual performances and proactively addressing performance issues; productivity and cycle time performance to drive business
Claims Representative
Progressive Insurance Companies
Orlando, FL
10.1999 - 11.2002
- Claims Representative positions: Inside Claims Rep, Outside Claims Rep, Network Field Rep, Claims Generalist
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Accurately determined liability
- Properly evaluated injury claims to resolution
- Completed damage assessment and evaluation of total losses
- Effectively negotiated settlement of claims
Military Police Sergeant
US Army
Various Locations, World Wide
09.1992 - 05.1999
- Achieved ranks from E1 (Private) to E5 (Sergeant)
- Multiple deployments through world
- Received multiple Army Achievement Medals, Army Commendation Medals, and Good Conduct Medals.
- Special Operations included leadership in security for Army Intelligence and Special Reaction Team
- Supervised 24-hour police operation investigating civil disturbances on base
- Spearheaded patrol operations and led security forces teams to support battlefield operations
- Controlled quality, accuracy and completeness of all investigations involving misdemeanor crimes
Education
Associate of Arts -
Valencia College
Orlando, FL05.2012
High School Diploma -
Laporte High School
La Porte, IN06.1991
Skills
Passionate, disciplined, motivating, and organized leader
Proven personal and organizational impact on result throughout tenure
Highly effective, frequent, and influential communication skills
Strong relationship building and collaboration skills
Ability to implement strategies, assess business, drive execution to deliver business goals, strategies, and needs
Create, foster, and nurture highly impactful diverse and inclusive work environment where our people improve the business
Accomplishments
Law of Automobile Claims & Coverage (AEI)
I-CAR Platinum Certification
Facilitator for State PD Workshop
Ambassador to MILNET ERG
Multiple year Facilitator for Orlando Keys To Progress event
ADP Mentor
Board Member to MILNET ERG
ADP Topic Facilitator on Interviewing
NFL All ERG Coordinator
Panelist Speaker at 2022 Inclusion Week
Timeline
Claims Manager
Progressive Insurance Companies
01.2017 - Current
Claims Supervisor
Progressive Insurance Companies
11.2002 - 01.2017
Claims Representative
Progressive Insurance Companies
10.1999 - 11.2002
Military Police Sergeant
US Army
09.1992 - 05.1999
Associate of Arts -
Valencia College
High School Diploma -
Laporte High School
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