Barry Bidwell
Gastonia,NC
Summary
I am seeking an opportunity for professional growth and development as a Systems Operations Engineer. I have 10+ years of experience as Systems Operations Engineer at North Americas 2nd largest Trade floor. I am an excellent troubleshooter that provides tier 1 to tier 3 support for my end users.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Systems Operations Engineer
Wells Fargo
Charlotte, NC
08.2014 - Current
- Team Lead for Charlotte Trade Floor Support
- Provided 2nd and 3rd line Support for Charlotte Trade Floor users.
- Create custom Images for Trade Floor and deploy software via SCCM and In-house tools.
- 10 years of supporting financial industry applications (Bloomberg, Eikon, Tradeweb, Yieldbook, Standard and Poor's)
- Extensive troubleshooting experience with Windows 10 & 11
- Project lead for Office 365 Migration and open cases with Microsoft to troubleshoot issues.
- Manage Charlotte Trade Floor Citrix virtual desktops via Citrix Console and Studio.
- Close working relationships with lines of businesses making sure technology needs and support are meet.
- Provide secure user computing environment by being proactive and responsive to security vulnerabilities and implementation of security controls
- Provided 24/7 365 support via rotating on call support.
- Experience scripting via PowerShell.
- Manage Incidents, Change Request, and Assets via ServiceNow within SLA's.
IT Analyst
Wells Fargo
Charlotte, NC
02.2012 - 08.2014
- Migrated Trade Floor users from Windows XP to Windows 7.
- Created workflows to help migrations smoother for our end users.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced and reconstructed computer systems to increase efficiency.
IT Governance Academic Analyst
Western Carolina University
09.2010 - 02.2012
- Duties included Initiates IT project request based on assessment of college and administrative unit needs, brings together stakeholders to analyze project requests needs and prepares documentation for governance review.
- Technical Skills include: Use of Microsoft Office, Visio, SharePoint, Cherwell Service Management
Technology Support Analyst
Western Carolina University, Campus Computing
06.2008 - 09.2010
- Duties included Maintaining WCU Remote Locations, Thin computing alternatives, including all network devices at remote sites, not limited to routers, VPN, switches, Ricoh MP series copiers
- Server management over campus Blackberry Enterprise Server, VM-Ware View, and Bomgar remote support appliance
- Second and Third tier support for all hardware and software used by both distant and on-campus faculty.
Enterasys
Networking Intern Western Carolina University, Networking
05.2007 - 08.2007
- Duties included documentation of fiber optic network, upgrading all network equipment on the administrative side of campus, setting up and managing servers, deployment of new fiber optic cable TV system
- Technical skills enhanced in this position: Ability to manage campus (medium size) networks, server management and wireless network management.
Education
Bachelor of Science - Electrical And Computer Engineering Technology
Western Carolina University
07.2008
Skills
- Troubleshooting and Assistance
- Remote Device Management
- MS Office
- Active Directory and Group Policy
- Communication and Interpersonal Skills
- Analytical and Critical Thinking
- Organization and Time/Project Management
- Documentation Abilities
Certification
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Microsoft 365 Fundamentals
Timeline
Senior Systems Operations Engineer
Wells Fargo
08.2014 - Current
IT Analyst
Wells Fargo
02.2012 - 08.2014
IT Governance Academic Analyst
Western Carolina University
09.2010 - 02.2012
Technology Support Analyst
Western Carolina University, Campus Computing
06.2008 - 09.2010
Enterasys
Networking Intern Western Carolina University, Networking
05.2007 - 08.2007
Bachelor of Science - Electrical And Computer Engineering Technology
Western Carolina University