BARRY GOODWIN
Moncks Corner,SC
Summary
Results-driven Customer Service Representative with exceptional skills in oral and written communication, active listening, and analytical problem-solving. Demonstrates service-oriented behaviors to enhance customer experiences and build loyalty through customized solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Remote Call Center Representative
BroadPath Healthcare
Tucson, AZ
11.2020 - Current
- Answer 25 to 30 inbound calls per day and direct calls to designated individuals.
- Document conversations with customers to track requests, problems, and solutions.
- Established exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintain up-to-date knowledge of product and service changes with Humana and the current project, Express Scripts.
- Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
- Trained new personnel regarding company operations, policies, and services.
Amazon Warehouse Associate
Amazon DSC
07.2020 - 11.2020
- Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets.
- Organized and positioned packages, and updated packages for drivers to be loaded onto delivery vans.
- Received deliveries, scanned packages, and updated orders in the internal database to enable efficient order processing and fulfillment.
Licensed Insurance Agent
Multiple Insurance Agencies
03.2019 - 06.2020
- Collaborated with Symmetry Financial Group, Banker's Life, and Washington National.
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Staff Pharmacist
Walmart
Walterboro, SC
06.2009 - 07.2018
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Directly supervised pharmacy technicians, interns and support staff while on duty.
Education
Bachelor of Science - Pharmacy
Medical University of South Carolina
Charleston, SC1999
Bachelor of Science - Biology
Charleston Southern University
Charleston, SC1996
Skills
- Productivity Management
- Service Delivery
- Performance Improvement
- Resolving Issues
- Quality Assurance Requirements
- Insurance Practices
Additional Information
Served in the United States Air Force Active Duty and Reserves from 1993 to 1996
Certification
- Pharmacist SC License 10420
- Salesperson SC Real Estate License 136194
- Producer / Health License 19247036
Timeline
Remote Call Center Representative
BroadPath Healthcare
11.2020 - Current
Amazon Warehouse Associate
Amazon DSC
07.2020 - 11.2020
Licensed Insurance Agent
Multiple Insurance Agencies
03.2019 - 06.2020
Staff Pharmacist
Walmart
06.2009 - 07.2018
Bachelor of Science - Pharmacy
Medical University of South Carolina
Bachelor of Science - Biology
Charleston Southern University
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