Summary
Overview
Work History
Education
Skills
Timeline
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Mashae Hatton

St Louis,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Remote Call Center Representative

Select Steam
05.2021 - Current
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Streamlined call center operations by implementing efficient processes and procedures.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Achieved success in retaining dissatisfied customers by offering targeted solutions and demonstrating empathy during challenging interactions.

Cashier Assistant

Shop N Save Supermarket
01.2020 - 05.2021
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.

Manager

Taco Bell
11.2017 - 01.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Cashier Team Lead

Walmart
05.2016 - 11.2017
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Education

High School Diploma -

Mc Cluer North High School
Florissant, MO
05.2009

Skills

  • Product Upselling
  • Call Control
  • Customer Relationship Management
  • Sales Closing
  • Customer Service
  • Payment Processing
  • Account Updating
  • Quality Assurance
  • Product Knowledge
  • Call Center Operations
  • Customer Relationship Management (CRM)

Timeline

Remote Call Center Representative

Select Steam
05.2021 - Current

Cashier Assistant

Shop N Save Supermarket
01.2020 - 05.2021

Manager

Taco Bell
11.2017 - 01.2020

Cashier Team Lead

Walmart
05.2016 - 11.2017

High School Diploma -

Mc Cluer North High School

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Mashae Hatton