Za'mia Johnson
Lakeland,FL
Summary
Experienced Customer Service Representative and Work at Home Agent trained in processing information online and responding to customers. Adept at taking information from customers, completing orders, and resolving issues.
Overview
14
14
years of professional experience
Work History
Remote Call Center Representative
ID.ME
01.2021 - 11.2024
- Conducted identity verification through virtual meetings, enabling access to state portals.
Remote Call Center Representative
NCO Group
06.2018 - 01.2021
- Verified details of Samsung appliance purchases.
Human Resources Assistant
KTBlack Services
06.2017 - 06.2018
- Temporarily assignment
- Provide clerical and administrative support
Room Service Server
Hilton
04.2016 - 06.2017
Server
Red Lobster
07.2015 - 04.2017
Server
Ruby Tuesday
04.2011 - 07.2016
- Serve guests
- Provide exceptional customer service
Education
High school diploma - undefined
Green Run High School
Virginia Beach, VA06.2010
Skills
- Independent worker
- Detail oriented
- Upselling
- Good communicator
- Microsoft Word
- Customer service
- Microsoft Powerpoint
- Communication Skills
- Typing
Timeline
Remote Call Center Representative
ID.ME
01.2021 - 11.2024
Remote Call Center Representative
NCO Group
06.2018 - 01.2021
Human Resources Assistant
KTBlack Services
06.2017 - 06.2018
Room Service Server
Hilton
04.2016 - 06.2017
Server
Red Lobster
07.2015 - 04.2017
Server
Ruby Tuesday
04.2011 - 07.2016
High school diploma - undefined
Green Run High School
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