Barry McDonald
Robinson,TX
Overview
2026
2026
years of professional experience
Work History
Branch Service Manager
Texas Document Solutions
Woodway, Texas
11.2002 - Current
- Coordinated inventory management to maintain optimal supply levels.
- Resolved customer complaints promptly, preserving company reputation.
- Implemented new products and services at branch level efficiently.
- Conducted regular team meetings to review performance and address challenges.
- Oversaw hiring process including candidate interviews and evaluations.
- Managed parts and supplies inventory for daily branch operations.
- Executed reviews and evaluations to enhance team performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed routine maintenance on office equipment and systems.
- Diagnosed technical issues to ensure prompt repairs and service.
- Collaborated with clients to understand service needs and requirements.
- Trained new technicians on equipment handling and safety protocols.
- Managed inventory of parts and supplies for efficient service delivery.
- Adhered to company policies and safety standards during field operations.
- Delivered outstanding customer service on field visits.
- Trained customers on equipment after installation.
- Create, issue, and receive purchase orders.
- Research, collect information, and file warranty claims with different vendors.
Field Service Technician
IKON Office Solutions
Waco, Texas
1998 - 10.2002
- Performed routine maintenance on office equipment and systems.
- Diagnosed technical issues to ensure prompt repairs and service.
- Collaborated with clients to understand service needs and requirements.
- Trained new technicians on equipment handling and safety protocols.
- Managed inventory of parts and supplies for efficient service delivery.
- Documented service calls and maintenance activities for record-keeping.
- Adhered to company policies and safety standards during field operations.
- Completed all necessary paperwork for service calls in a timely manner.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
Field Service Manager
Central Texas Clarklift/Ford/New Holland
Waco, Texas
1994 - 1998
- Managed daily operations for field service technicians.
- Research, collect documentation, and file warranty claims on warranty work performed.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Coordinated equipment repairs and maintenance schedules for optimal performance.
- Communicated with clients to address service requests and resolve issues promptly.
- Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Chief Auto Parts
Hewitt, Texas
1994 - 1998
- Supervised daily store operations and team performance to ensure efficiency.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory control processes to maintain stock levels and organization.
- Implemented visual merchandising strategies to enhance product presentation.
- Assisted in developing promotional displays to attract customers and drive sales.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Associate of Arts - General Business/Criminal Justice
McLennan Community College
Waco, TX05-1993
Associate of Applied Science - Automotive Technology
Texas State Technical College
Waco, TX05-1987
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Branch Service Manager
Texas Document Solutions
11.2002 - Current
Field Service Technician
IKON Office Solutions
1998 - 10.2002
Field Service Manager
Central Texas Clarklift/Ford/New Holland
1994 - 1998
Assistant Store Manager
Chief Auto Parts
1994 - 1998
Associate of Arts - General Business/Criminal Justice
McLennan Community College
Associate of Applied Science - Automotive Technology
Texas State Technical College