Barry Phillips
Marquez,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Academy Sports and Outdoors. Expert in coaching and mentoring, with a focus on workplace safety and performance improvement. Demonstrated success in fostering partnerships and implementing strategies that reduce dropout rates. Skilled in conflict resolution and performance monitoring, ensuring high-quality service delivery.
Overview
21
21
years of professional experience
Work History
Team Lead
Academy Sports and Outdoors
11.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
District Student Support Specialist
Del Valle ISD
11.2008 - Current
- Contributed to school improvement initiatives by participating in professional development opportunities and sharing best practices with colleagues.
- Established partnerships with local organizations providing additional resources for students in need.
- Implemented early intervention strategies for at-risk students resulting in decreased dropout rates.
- Streamlined communication between parents, teachers, staff, administrators, ensuring all stakeholders were informed about student progress and supports available.
Manager
Academy Sports and Outdoors
08.2003 - 11.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Political Science
Texas Tech University
Lubbock, TX08.2003
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
Timeline
Team Lead
Academy Sports and Outdoors
11.2014 - Current
District Student Support Specialist
Del Valle ISD
11.2008 - Current
Manager
Academy Sports and Outdoors
08.2003 - 11.2008
Bachelor of Science - Political Science
Texas Tech University
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