Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Internet Connection
Timeline
Generic

Barry Roberts

Brandon,FL

Summary

Team player with attention to detail. Proven expertise with analyzing documentation. Courteous and cordial with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively with a team, or unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medicare Sales Agent

Qualfon, 105 Live Oaks Gardens
Casselberry, FL, 32707
08.2022 - 12.2022
  • Presented and clearly explained insurance policy options based on clients' needs and goals.

Medicare Sales Agent

e-Telequote, 5659 Rio Vista Dr
Clearwater, FL 33760
02.2021 - 06.2021
  • Presented and clearly explained insurance policy options based on clients' needs and goals.

Medicare Sales Agent

Health Plan One, 701 94th Ave. N Franklin Building
St. Petersburg, FL
03.2020 - 12.2020
  • Presented and clearly explained insurance policy options based on clients' needs and goals.

Medicare Sales Agent, All State Licenses + DC

Humana Medicare, 5701 E Hillsborough Ave
Tampa, FL 33610
09.2009 - 02.2020
  • Inbound call center agent to help clients choose and enroll into a Medicare Supplement or an Advantage Plan.
  • Presented insurance policy coverage.
  • Collaborated with multiple departments in creating an interactive Disclosure grid for agent use.
  • Provided leadership and training for new-hire agents, as well as tenured agents that were struggling to meet goals.
  • Contacted policyholders to explain policy coverage and insurance renewals.
  • Identified if they needed additional products and services.
  • Served on Med 52 test calls from Medicare.

Education

Associate of Science - Architectural Engineering

ITT Technical Institute
Tampa, FL
08.1989

Skills

  • I fully understand Compliance requirements
  • I can exceed the production goals
  • Excellent organizational and problem solving skills
  • Experienced with Microsoft Office Programs
  • I created an inter-active Compliance Grid to help agents to improve their sales and quality metrics
  • I meet the requirements for mandatory and continuing education
  • Experienced in a call center and work from home settings

Certification

  • Medicare Certified through American Health Insurance Plans, AHIP, since 2009.

Accomplishments

The Patent: Creating a product to be patented and sold on the open market has been a very rewarding experience.

The Grid: I created an Interactive Medicare Disclosure Grid that improved the agents performance, raising quality and reducing errors.

Internet Connection

Spectrum Business, hardwired, 295.4,  Mbps (megabits per second) download, 22.2 Mbps upload (verification provided upon request, Internet speed test.) 

Timeline

Medicare Sales Agent

Qualfon, 105 Live Oaks Gardens
08.2022 - 12.2022

Medicare Sales Agent

e-Telequote, 5659 Rio Vista Dr
02.2021 - 06.2021

Medicare Sales Agent

Health Plan One, 701 94th Ave. N Franklin Building
03.2020 - 12.2020

Medicare Sales Agent, All State Licenses + DC

Humana Medicare, 5701 E Hillsborough Ave
09.2009 - 02.2020

Associate of Science - Architectural Engineering

ITT Technical Institute
Barry Roberts