Barry Spriggs
Wmata
Upper Marlboro,21
21
years of professional experience
Dynamic transportation professional with extensive experience at WMATA, excelling in customer service and staff supervision. Proven track record in enhancing operational efficiency through effective problem-solving and safety protocol development. Skilled in multitasking and maintaining compliance, ensuring seamless transit experiences for diverse passengers. Recognized for exceptional service delivery and operational excellence.
Work History
Station Manager
11 Years 4 Months- Supervised daily operations to ensure efficient train schedules and customer service delivery.
- Managed staff performance through regular evaluations, providing feedback and training opportunities.
- Developed and implemented safety protocols to enhance operational efficiency and employee compliance.
- Coordinated maintenance schedules with technical teams to minimize equipment downtime and service disruptions.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
Train Operator
3 Years- Operated trains safely and efficiently, adhering to strict schedules and protocols.
- Monitored train systems and responded to alerts to ensure passenger safety.
- Communicated with dispatchers and station personnel to coordinate operations effectively.
- Conducted routine inspections of train equipment to maintain operational readiness.
Bus Operator
5 Years 2 Months- Assisted passengers with boarding and alighting, providing excellent customer service during transit.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Monitored traffic conditions to adjust driving strategies for improved efficiency and safety.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Maintained full understanding of local roads and traffic patterns.
Van Operator
1 Year 11 Months- Operated specialized vehicles for safe transport of individuals with disabilities.
- Ensured compliance with safety regulations and accessibility standards during all routes.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Maintained accurate logs of daily routes and vehicle inspections for operational efficiency.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
- Transported customers to and from airports, hotels, shopping centers, and train stations.
- Drove smoothly to maintain comfort of clients suffering from disability or injury.
Education
Associate of Applied Science
Skills
Customer service
Problem-solving
Problem-solving abilities
Multitasking Abilities
Loading and unloading
Worker supervision
Timeline
Station Manager
Wmata
03.2015 - 07.2026Read More
Train Operator
Wmata
03.2012 - 03.2015Read More
Bus Operator
Wmata
01.2007 - 03.2012Read More
Van Operator
Metro Access
02.2005 - 01.2007Read More
University of The District of Columbia
Associate of Applied Science
Read More