BARRY L. NABORS

Led District Turnaround: Guided an underperforming team to achieve #4 rank out of 55 districts within the company, demonstrating exceptional leadership and strategic management.
People Leadership:Inspired and motivated clinic teams to meet and exceed budget targets while upholding HearingLife’s core values.
Developed and mentored direct reports and team members, enhancing their potential through frequent clinic visits and collaborative travel with managers.
Identified, recruited, and attracted top talent to support sustained district growth.
Modeled expected behaviors and implemented follow-up processes to drive long-term success and behavioral sustainability.
Established clear direction and effective communication within assigned clinics, provided performance feedback, recognition, and ensured alignment with organizational priorities.

Business Basics/Discipline:Enhanced team proficiency in executing the clinic operating model, “All the Right Things,” to improve overall operational effectiveness.
Monitored and analyzed Key Performance Indicators (KPIs) such as call volume, appointment numbers, revenue growth, and out-of-warranty metrics.
Developed and executed actionable plans on a monthly, weekly, and daily basis to optimize clinic performance.
Championed mastery of sales scripts and internal marketing processes to drive results and establish subject matter expertise.
Maintained an active management schedule to maximize opportunity creation, foster team member skill development, and address recruiting and administrative needs.

• Drove consistent year-over-year sales growth by aggressively pursuing and exceeding monthly clinic budgets while fostering strong customer relationships and revitalizing clinic operations.
• Successfully managed and operated two clinic practices, performing clinical examinations, explaining results, and recommending the best hearing instruments tailored to diverse patient needs and lifestyles.
• Excelled in generating and negotiating all sales and terms, consistently meeting or surpassing net revenue goals for the practice.
• Developed a stellar reputation for the office by delivering high-quality products, maintaining integrity in sales practices, and demonstrating extensive knowledge of industry solutions.
• Cultivated strong customer rapport through a dedicated focus on service excellence and tailored support.
• Ensured ongoing customer satisfaction with comprehensive technical support and diligent follow-up on product maintenance.

• Acquire and deepen the branch customer base through a variety of proactive sales and service activities
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing
• Collaborate with ecosystem partners to grow customer's share of wallet
• Position PNC solutions to drive new revenue and customer loyalty
• Drive proactive sales conversation through internal and outbound calling, service to sales, appointment setting and effectively lobby engagement, ultimately elevating client loyalty
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within delegated authority
• Assess and effectively manage all of the risks associated with our business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

• Designed and executed branch credit card educational material for on-site staff to increase awareness of credit programs and instill a credit culture into retail operations; expanded sales by 30 percent within 12 months
• Coordinated employees in 265 branches throughout Georgia and Florida, ensuring proper positioning of products with a proven track record of influencing sales that exceed goals
• Leveraged relationships with internal partners such as Marketing, Branch Sales and Service, Training, Customer Contact Centers, Operations, and IT teams to execute business strategies using market intelligence, customer feedback, and industry expertise
• Identified, developed, and revised strategic plans to improve sales activities
• Followed up on sales progress, increasing the bank's footprint within assigned geographical areas
• Supported internal stakeholders through frequent reporting, following up on sales progress, assisting branch management with testing new strategies, and on-site coaching staff to capitalize on cross-selling opportunities to clients.