Rachel Rodriguez
Merced ,CA
Summary
Driven Audio Technician with a proven track record at Garrett Hearing Aid Ctr / Northland Hearing Center, excelling in customer service and equipment diagnostics. Skilled in maintaining optimal equipment performance and enhancing office efficiency. Demonstrated success in managing inventory and leveraging industry trends to meet and exceed operational goals.
Overview
12
12
years of professional experience
Work History
Audio Technician
Garrett Hearing Aid Ctr / Northland Hearing Center
12.2012 - Current
- Provide support within the clinic/office to help the needs of the licensed hearing aid specialist.
- Travel to various office locations.
- Responsible for various office duties at the front desk and back office. Confirming appointments, receiving insurance information, verifying insurance eligibility.
- Customer service, sales, marketing, operational and administrative functions.
- Track orders/sales. Check in orders,
- Maintain daily, weekly, monthly reports.
- Maintain cash box and maintain weekly deposits to the bank.
- Maintain optimal equipment performance by conducting regular maintenance checks and repairs as needed on hearing aids.
- Established and maintain accurate inventory of equipment.
- Stay up to date on industry trends and the Marketing.
- Utilize Telehear as needed to assist with any adjustments to hearing aids.
- Maintain a clean and neat office. Maintain supplies and patient files.
Education
Certificate - Business And Computers
Merced College
Merced, CAHigh School Diploma -
Merced High School
Merced, CASkills
- Data entry, Microsoft Office, Outlook, Excel, Teams, Sycle
- Great customer service
- Able to multi-task, team player, organized
- Troubleshooting equipment
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
Additional Information
I am currently enrolled in the IHS International Hearing Society studying to be a License Hearing Specialist.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Paid sick leaveHealthcare benefitsFlexible work hoursCareer advancementPaid time off401k matchCompany CultureWork from home option4-day work weekTeam Building / Company RetreatsWork-life balancePersonal development programsStock Options / Equity / Profit SharingTimeline
Audio Technician
Garrett Hearing Aid Ctr / Northland Hearing Center
12.2012 - Current
Certificate - Business And Computers
Merced College
High School Diploma -
Merced High School
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