Barshona Gamble
Albany,NY
Summary
Dynamic leader with proven success at Macy's Department Store, enhancing store operations and customer satisfaction. Excelled in cash management and strategic selling, leading a team to surpass sales targets. Skilled in inventory control and team training, adept at fostering customer relations and making decisive actions to drive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Manager
Macys Department Store
01.2019 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05.2017
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Team Training
- Strategic selling
- Team training and development
- Loss Prevention
- Employee Scheduling
- Customer Relations
- Decision-Making
Accomplishments
- Collaborated with team of 3 in the development of Back To School Sale Event.
- Supervised team of 3 staff members.
- Achieved Manager Of The Year by completing sales goal with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
Timeline
Retail Manager
Macys Department Store
01.2019 - Current
High School Diploma -
Monroe Comprehensive High School
- CM - Certified Manager Certification
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