Bart Hero
Boulder,CO
Summary
Experienced sales professional with 10+ years experience in retail and B2B sales. Proven track record in account management, trade show coordination, and customer service. Successfully managed 40+ accounts monthly and generated sales exceeding $200K. Skilled in market research, relationship building, and account retention.
Overview
12
12
years of professional experience
Work History
Residential Sales Consultant
Namaste Solar
Boulder, CO
12.2022 - 10.2024
- Responsible for driving business growth through serving as the first point of contact with potential clients, conducting on-site assessments to evaluate feasibility, and developing tailored plans and recommendations for solar installation. Focused on building strong client relationships, providing expert guidance, and ensuring successful alignment with customer needs and project requirements.
- Managed over 40 client accounts monthly by streamlining processes and improving customer engagement, ensuring a 95% retention rate and delivering projects within tight deadlines without compromising quality.
- Conducted detailed market research and competitor analysis to identify trends, providing actionable recommendations that supported a 15% increase in new business opportunities.
- Increased audit volume by 50% within six months by optimizing workflows, enhancing team collaboration, and reducing turnaround time by 20%.
- Improved customer conversion rate by 25% through personalized consultations and the implementation of targeted follow-up strategies.
- Trained and mentored new sales team members, leading to a 15% increase in new customer acquisition within three months by streamlining onboarding processes.
Travel Sales Specialist
Macs Adventure
Boulder, CO
12.2020 - 07.2021
- Responsible for managing client relationships, delivering tailored travel solutions, and coordinating seamless experiences. Focused on driving sales revenue, exceeding performance goals, and ensuring customer satisfaction.
- Built strategic relationships with new and existing customers, learning their preferences, and maintaining regular personalized communication.
- Achieved a 95% customer satisfaction rate by determining client needs, delivering tailored travel solutions, and overcoming objections through persuasive selling skills.
- Generated over $200K in monthly sales revenue by managing a portfolio of 20+ client accounts and streamlining account management processes.
- Coordinated complex travel itineraries for individual and group clients, ensuring seamless travel experiences.
Sales Specialist
Dynafit / Salewa
Boulder, CO
09.2018 - 05.2019
- Managed sales orders, resolved post-sales issues, and supported national accounts and trade show logistics. Focused on process optimization and maintaining client satisfaction.
- Streamlined sales order and data management for dealers and end consumers, improving order accuracy by 15% and reducing processing time by 20%.
- Resolved post-sales issues, including order tracking, returns, and credit memos, for key national accounts such as Backcountry.com and Experticity, maintaining a 95% client satisfaction rate.
- Supported successful participation in trade shows by coordinating logistics, managing booth setup, and ensuring on-time delivery of materials, contributing to a 10% increase in event-driven sales.
- Increased customer retention by 25% by proactively addressing inquiries and providing tailored solutions to meet client needs.
Dealer Services Representative
Sierra Designs
Boulder, CO
06.2012 - 01.2017
- Oversaw the management of high-value national accounts, driving sales and ensuring exceptional client service. Focused on forecasting operational needs, optimizing inventory, and implementing process improvements to enhance efficiency and dealer satisfaction.
- Managed the company’s largest national account, generating over $20 million in annual sales by maintaining strong client relationships and ensuring seamless account operations.
- Analyzed future orders to accurately forecast operational workloads and inventory needs, reducing stockouts by 15% and improving fulfillment efficiency.
- Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in order processing time.
Education
Bachelor of Science - Environmental Science
Colorado State University
Fort Collins, CO12-1995
Skills
- Zendesk and Salesforce Lightning
- Goal-oriented mindset
- Teamwork and collaboration
- Customer relationship management
- Excellent communication
- Relationship building
- Verbal and written communication
- Conflict resolution
Websites
Timeline
Residential Sales Consultant
Namaste Solar
12.2022 - 10.2024
Travel Sales Specialist
Macs Adventure
12.2020 - 07.2021
Sales Specialist
Dynafit / Salewa
09.2018 - 05.2019
Dealer Services Representative
Sierra Designs
06.2012 - 01.2017
Bachelor of Science - Environmental Science
Colorado State University
QUALIFICATIONS
- Account Management
- Product Sales and Service
- Relationship Building
- Customer Success Management
- Sales Planning
- Lead Generation and Qualification
- Client Retention Strategies
- CRM Management (e.g., HubSpot, Dynamics)
- Cross-Functional Team Collaboration
- Pipeline Management
- Product Demonstrations and Training
- Data Analysis