Summary
Overview
Work History
Education
Skills
Timeline
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Rolanda Goodwin

Arlington,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Residential Sales Consultant

Republic Services
06.2022 - Current
  • Determine needs, deliver solutions, & overcome objections through consultative selling skills.
  • Negotiate prices and terms of sales with new and potential customers to reach mutually beneficial agreement.
  • Develop and implement sales strategies to increase customer loyalty and retention.
  • Maintain up-to-date knowledge of available services to best serve customers and maximize sales potential.
  • Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Collection Specialist

Pennymac Mortgage Company
09.2020 - 06.2022
  • Responsible for managing aging accounts, collected on delinquent accounts, and processed payments.
  • Effectively negotiated alternative payment arrangements and repayment plans for customers in financial difficulty.
  • Investigated delinquent accounts for recent activity and changes, asked probing questions to establish the borrower's ability to pay the debt.
  • Identified financial hardships attributing to account delinquency and take proper action to aid the borrower.

Customer Service Supervisor

Pennymac Mortgage Company
09.2018 - 09.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Sent out daily report updates to team

Education

No Degree - Paralegal Studies

Everest College
Dallas, TX

Skills

  • Team Leadership
  • Goal-oriented mindset
  • Problem Solving
  • Strong Negotiation Skills
  • Customer Service-Conflict Resolution-Financial Management-Salesforce (CRM)
  • MS Office Suite
  • (Word, Powerpoint, Excel, & Outlook

Timeline

Residential Sales Consultant

Republic Services
06.2022 - Current

Collection Specialist

Pennymac Mortgage Company
09.2020 - 06.2022

Customer Service Supervisor

Pennymac Mortgage Company
09.2018 - 09.2020

No Degree - Paralegal Studies

Everest College

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Rolanda Goodwin