Bart Varney
Morristown,AZ
Summary
Dynamic customer service professional with a proven track record at Progressive Insurance Claims, excelling in enhancing client satisfaction and retention. Skilled in critical thinking and data entry, I developed training materials that improved onboarding efficiency and implemented feedback mechanisms to optimize service delivery. Committed to operational excellence and team collaboration.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Progressive Insurance Claims
09.1997 - 06.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Processed claims accurately, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Developed training materials for new representatives, improving onboarding experience.
- Implemented feedback mechanisms to identify process improvements in service delivery.
Furnace Operator
American Bronze
08.1988 - 09.1997
- Operated furnace equipment to maintain optimal temperature and quality standards.
- Monitored production processes, ensuring adherence to safety protocols and operational guidelines.
- Conducted routine maintenance on furnaces, enhancing equipment reliability and performance.
- Trained new operators on furnace operation techniques and safety practices.
Airborne Infantryman Medic
US Army
02.1984 - 09.1988
- Led tactical operations and executed mission plans with precision and efficiency.
- Trained and mentored junior soldiers on infantry tactics and weapon systems.
- Coordinated logistical support for troop movements and equipment deployment.
- Conducted reconnaissance missions to gather intelligence on enemy positions.
- Performed Basic Medical Needs
Education
High School Diploma -
Wickliffe High School
Wickliffe, OH06-1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Progressive Insurance Claims
09.1997 - 06.2025
Furnace Operator
American Bronze
08.1988 - 09.1997
Airborne Infantryman Medic
US Army
02.1984 - 09.1988
High School Diploma -
Wickliffe High School