Bartholomew Obiadi
Indianapolis,IN
Summary
I see myself as a well-dedicated customer service specialist, providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ArcelorMittal
Indianapolis, IN
02.2024 - 11.2024
- Actively listened to each customer's concerns, empathized with their frustrations, and summarized their issues to ensure understanding.
- Troubleshoot technical issues by guiding customers through basic troubleshooting steps, remotely accessing their systems (with customer permission), and escalating complex issues to the technical support team.
- Provided clear and concise explanations of technical issues and solutions.
- Proactively communicated updates to customers on the status of their issues.
- Updated system with order specifics and customer details, preferences, and billing information.
Call Center Representative
Roche
Indianapolis, IN
04.2023 - 01.2024
- Attended regular training sessions on updates and changes within the industry or organization.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Provided excellent customer service to clients via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
Education
Associate of Applied Science - Cyber Security
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
Skills
- Active listening
- Account updating
- Complaint resolution
- Filing
- Prioritization
- Scheduling
- Order fulfillment
- Time management
Timeline
Customer Service Representative
ArcelorMittal
02.2024 - 11.2024
Call Center Representative
Roche
04.2023 - 01.2024
Associate of Applied Science - Cyber Security
Ivy Tech Community College of Indiana
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