Bartholous Woodley
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Work close with team members and provide excellent customer service experience.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Collections Specialist
Bca Financial Services
Orlando, FL
11.2026 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Negotiated payment arrangements with delinquent account holders.
- Reviewed account histories and identified overdue balances.
- Applied company policies during account collection activities.
Web Support Specialist
HD Supply
Jacksonville, FL
02.2024 - 10.2026
- Supported HD Supply ecommerce website users with account and order issues.
- Reviewed website errors and escalated technical issues to HD Supply support teams.
- Assisted customers with navigation, search, and checkout questions on HD Supply site.
- Managed multiple projects simultaneously while providing timely progress reports when required.
Collections Specialist
US Auto Sales
Jacksonville, FL
09.2022 - 02.2024
- Managed delinquent auto loan accounts using dealer and finance records.
- Contacted customers to discuss payment options and resolve past due balances.
- Negotiated repayment arrangements with customers following US Auto Sales policies.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Customer Service Representative
Fanatics
Jacksonville, FL
06.2021 - 09.2022
- Resolved Fanatics customer inquiries through phone, chat, and email support channels.
- Processed orders, returns, and exchanges using Fanatics order management systems.
- Reviewed shipping details and tracked delivery updates for customer concerns.
- Documented customer interactions in CRM records for accurate follow-up.
Claims Adjuster
Florida Blue
Jacksonville, Florida
06.2019 - 07.2021
- Communicated claim status with members, providers, and internal Florida Blue teams.
- Investigated claim discrepancies through medical records, provider notes, and correspondence.
- Reviewed Florida Blue claims for coverage, eligibility, and policy compliance.
- Entered claim details into Florida Blue systems with accurate documentation.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, Florida 08.2016 - 07.2020
Skills
- Payment negotiations
- Account resolution
- Escalation handling
- Problem solving
- Call center operations
- Paperwork processing
- Team development
- Research
- Problem-solving
Timeline
Collections Specialist
Bca Financial Services
11.2026 - Current
Web Support Specialist
HD Supply
02.2024 - 10.2026
Collections Specialist
US Auto Sales
09.2022 - 02.2024
Customer Service Representative
Fanatics
06.2021 - 09.2022
Claims Adjuster
Florida Blue
06.2019 - 07.2021
High School Diploma -
Andrew Jackson High School
08.2016 - 07.2020