Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Generic
Open To Work

Senetra Sanders

Customer Service
Balch Springs,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Collections SpecialistCollections SpecialistCatalog Quality AssociateProject Assistant - Remote

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Balch Springs, TX, USDallas, TX
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Results-driven Collections Specialist with over 10 years of proven success in sales and service roles, adept at driving revenue recovery while maintaining positive client relationships. Committed to leveraging dynamic problem-solving abilities to enhance operational efficiency and customer satisfaction. Eager to embrace new challenges that provide opportunities for long-term growth and advancement within a forward-thinking organization. Recognized for exceptional interpersonal skills and a proactive approach to effective issue resolution.

Overview

16
16
years of professional experience

Work History

Collections Specialist

Santander
07.2017 - Current
  • Conducted 160 outbound and inbound calls each day focused on collecting outstanding debt
  • Guided debtors in exploring payment options and negotiated installment agreements.
  • Instructed new team members in utilizing scripts, company services, and collection strategies.
  • Coordinated post-petition payment processes for bankruptcy cases and partnered with legal teams to identify relevant proceedings.

Collections Specialist

Exeter Finance
01.2013 - 07.2017
  • Handled 150 outbound and inbound calls daily with goal of collecting owed debt.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Negotiated to collect balance in full.
  • Resolved challenging situations with friendly but firm strategies.
  • Used skip tracing and other techniques to locate debtors.

Catalog Quality Associate

William Sonoma Call Center
09.2010 - 01.2013
  • Handled 200 calls per day to address customer inquiries and concerns in reference to their catalog order.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.

Education

Associate of Science - Business Administration And Management

Paul Quinn College
Dallas, TX

Skills

  • Client interaction proficiency
  • Goal oriented
  • Professionalism and ethics
  • Debt recovery
  • Payment negotiations
  • Dispute resolution
  • Billing software proficiency
  • Collection strategies
  • Relationship building
  • Goals and performance
  • Account reconciliation
  • Skip tracing

Persuasion techniques

Locations expertise

Financial statements expertise

Collections

Goals and performance

Issue investigator

Timeline

Collections Specialist

Santander
07.2017 - Current

Collections Specialist

Exeter Finance
01.2013 - 07.2017

Catalog Quality Associate

William Sonoma Call Center
09.2010 - 01.2013

Associate of Science - Business Administration And Management

Paul Quinn College

Personal Information

Title: Customer Service/Collections/Sales
Senetra SandersCustomer Service