Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bartley Tatom

Gardendale,TX

Summary

Dynamic leader with a proven track record at Yellow House Machinery Co., elevating to Service Manager through exceptional workforce management and staff development. Spearheaded cross-departmental collaborations, enhancing customer satisfaction and team efficiency. Skilled in operations management and customer service, adept at fostering team collaboration and driving results . Seasoned Service Manager bringing 20 years of Heavy Equipment experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Service Manager

Yellow House Machinery Co.
06.2020 - Current
  • Started as technician in shop, 8 months later promoted to Shop Foreman
  • Became Service Manager after successfully running shop for 3 yrs.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Resolved customer complaints in professional and timely manner.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Self Employed

Nuts And Bolts Equipment Repiar
01.2009 - 06.2019
  • Trouble shooting heavy equipment for repair issues of all types
  • Repair issues with customer equipment as needed ans approved
  • Train and develop staff to troubleshoot and repair equipment
  • Self-motivated, with strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Manage financial aspects : accounts payable and accounts recievable, also maintain repair budgets.

Shop Foreman

Yellow House Machinery Co.
10.2001 - 01.2009
  • Began as a Shop Service Technician. Promoted to Field Technician after 7 mos. Promoted to Shop Foreman after 6yrs until leaving to start my own company.
  • Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
  • Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Directed daily operations of team of 12 technicians and shop professionals.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

No Degree - Study in General Repair And Electronics

Universal Technical Institute of Arizona Inc

High School Diploma -

Odessa High School
08.1992

Skills

  • Staff Training and Development
  • Workforce Management
  • Operations Management
  • Budget Planning
  • Willing to Learn
  • Customer Service
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Multitasking
  • Time Management
  • Prioritizing and Planning
  • Self Motivation

Certification

John Deere Level 5 certified in the following families:

Dozers

Loader

Backhoes

Skid steers

Also several years experience on various types of equipment including Caterpillar, Komatsu, and Case.

Timeline

Service Manager

Yellow House Machinery Co.
06.2020 - Current

Self Employed

Nuts And Bolts Equipment Repiar
01.2009 - 06.2019

Shop Foreman

Yellow House Machinery Co.
10.2001 - 01.2009

High School Diploma -

Odessa High School

No Degree - Study in General Repair And Electronics

Universal Technical Institute of Arizona Inc

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