Baruch Walshe
Summary
Customer service professional with over 3 years of experience in a 4 star hotel, seeking employment in a position that I can grow in. Very adaptable and trainable, and can learn anything necessary for a role in little time. Skills in communication and time management.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Hotel Marguerite
05.2023 - Current
-Trained employees on operations as well as assisting high profile clients in order to assure satisfaction.
-Oversaw daily check ins of 90+ reservations.
-Worked with employees in order to resolve workplace conflicts, as well as addressing performance issues in a respectful manner.
-Built weekly schedule for employees taking into account preferred shifts and time off requests.
Front Desk Agent
Hotel Marguerite
05.2022 - 05.2023
-Provided personalized service to increase customer loyalty
-Managed 100+ calls per day booking new reservations and assisting clients with bookings and booking information.
-Assisted guests with any requests or issues they encountered on the premises.
-Promoted to supervisory role after one year.
Education
Associate of Arts - Business Administration
Cypress College
Cypress, CA05-2026
Associate of Arts - Social And Behavioral Science
Cypress College
Cypress, CA05-2025
Skills
- Communication Skills
- Time Management
- Proven ability to meet deadlines
- Adaptability
- Flexible in handling changes and unexpected challenges
- Openness to new tools and technologies
Timeline
Front Desk Supervisor
Hotel Marguerite
05.2023 - Current
Front Desk Agent
Hotel Marguerite
05.2022 - 05.2023
Associate of Arts - Business Administration
Cypress College
Associate of Arts - Social And Behavioral Science
Cypress College
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