Basak Gumus
Rockville,MD
Summary
Detail-oriented and resourceful administrative professional with a proven track record in client support, office management, and customer service. Experienced in managing day-to-day operations across multiple office floors, providing exceptional customer service, and supporting various business functions. Fluent in English and Turkish, and equipped with technical and interpersonal skills to thrive in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Support Coordinator
ISN/Pinnacle Business Centre
Bethesda, MD
07.2023 - Current
- Oversee the daily operations of 3 floors of private offices, ensuring seamless management of tenant needs and smooth business operations
- Supervise the 5th floor, managing over 30 offices occupied by diverse businesses and providing comprehensive client support
- Serve as the main point of contact for clients and visitors, addressing inquiries, scheduling appointments, and coordinating conference room bookings
- Utilize Microsoft Office Suite, EVO, Yardikube, and Atlassian/Jira Service Desk to manage IT-related requests and operational workflows
- Provide legal document witnessing services for law firms, ensuring accuracy and confidentiality
- Manage and distribute incoming and outgoing mail, packages, and deliveries
- Maintain databases by creating and updating client records, demonstrating strong organizational and independent task management skills
Administrative Community Assistant
Launch Workplaces
Rockville, MD
02.2022 - 03.2023
- Promoted Launch Workplaces' services, including private offices, co-working spaces, and virtual mail services, ensuring clients maximized their memberships
- Managed conference room and podcast studio bookings through the Essen (Operate) system, maintaining a smooth flow of office activities
- Provided CRM support with Active Campaign, adding leads and tracking new services for clients
- Handled office tours for prospective members, coordinated invoicing, and managed mail services using Placepay and Ipostal
- Troubleshot IT and network issues, supported new member account setups, and maintained office supplies to ensure efficient operations
Front Desk Associate/Key Holder
The Wonder at Chevy Chase
Chevy Chase, MD
08.2021 - 12.2021
- Managed the front desk, checking in customers, scheduling play area reservations, and processing payments through the Square system
- Handled customer inquiries and membership sales, ensuring a welcoming environment for families and their children
- Organized daily activities and games for toddlers, ensuring a safe and engaging environment
- Managed store opening and closing procedures and addressed customer concerns promptly
Key Holder/Front Desk Associate
The Nook at Bethesda Row
Bethesda, MD
12.2019 - 03.2020
- Oversaw store operations, including customer check-ins, play area reservations, and handling payments
- Managed opening and closing procedures, ensuring the store was organized and customer-ready at all times
- Addressed customer complaints and resolved issues to enhance customer satisfaction
Store Manager
Olive & Loom (Formerly Sabun Home)
Rockville, MD
02.2017 - 09.2019
- Directed all store operations, including inventory management, staff supervision, and customer service, driving business growth
- Led merchandising efforts, collaborating with visual teams to create engaging product displays and increase sales
- Managed the store's Instagram page, promoting products and engaging with customers to drive foot traffic and sales
- Trained new employees on store procedures, sales strategies, and customer service best practices
- Handled opening and closing procedures, managed cash, and ensured smooth daily operations
Seasonal Sales Associate
Gap Inc
Chevy Chase, MD
08.2015 - 09.2015
- Provided customer service by assisting with item location, managing stock, and maintaining a clean store environment
- Engaged with customers to provide product information and assist with purchases
Seasonal Sales Associate
Old Navy
Bethesda, MD
11.2014 - 12.2014
- Supported the sales team by assisting customers, stocking merchandise, and informing customers about promotions and sales
- Handled customer inquiries and ensured a positive shopping experience
Hostess/Cashier
Busboys and Poets
Arlington, VA
07.2013 - 08.2013
- Provided excellent customer service by greeting guests, answering menu questions, and taking food orders
- Assisted with setting tables, cleaning work areas, and maintaining a welcoming dining environment
Education
High School Diploma -
Skills
- Client and customer service relations
- Project and event coordination
- Office and facilities management
- Scheduling and calendar management
- Technical support and troubleshooting
- Administrative support and organization
- Database administration and data entry
- Proficiency in Microsoft Office Suite
- CRM
- Multi-line phone system management
- Social media management
Certification
- CompTIA Network+
- Security+
Timeline
Client Support Coordinator
ISN/Pinnacle Business Centre
07.2023 - Current
Administrative Community Assistant
Launch Workplaces
02.2022 - 03.2023
Front Desk Associate/Key Holder
The Wonder at Chevy Chase
08.2021 - 12.2021
Key Holder/Front Desk Associate
The Nook at Bethesda Row
12.2019 - 03.2020
Store Manager
Olive & Loom (Formerly Sabun Home)
02.2017 - 09.2019
Seasonal Sales Associate
Gap Inc
08.2015 - 09.2015
Seasonal Sales Associate
Old Navy
11.2014 - 12.2014
Hostess/Cashier
Busboys and Poets
07.2013 - 08.2013