Basant Mesalem
Cordova,TN
Summary
Goal-driven, methodical, diligent, possessing analytical thinking, adept at leading, proficient in time management, and skilled in delivering presentations.
Overview
8
8
years of professional experience
Work History
Desktop support Analyst
True Group LLC
TN
01.2024 - Current
- Respond to technical support tickets and resolve it
- Work on complete onboarding process for new hires.
- Provided support for Microsoft Windows operating systems including XP, Vista, 7, 8, 10.
- Configured user accounts in Active Directory with appropriate access rights according to company policies.
- Managed user profiles using roaming profiles through Group Policy Objects.
- Resolved user problems with various applications such as MS Office Suite, Adobe Acrobat Reader and other commonly used programs.
- Maintained inventory of all equipment, software and software licenses associated with desktop computing environment.
- Performed regular system maintenance tasks such as disk clean up, defragmentation and virus scans.
- Configured network settings for wired and wireless networks including DHCP setup and configuration.
- Coordinated with vendors for purchasing IT related equipment like computers, monitors.
- Identify and resolve hardware, software, and networking issues
- Install new hardware systems, software upgrades, etc
- Document hardware configuration information, software configuration administration, network performance and network layouts
- Developed training materials and procedures or trained users in proper use of hardware or software.
Technical Engineer
First Choice IT Group
TN
04.2022 - 01.2024
- Phone and in-person support clients with computer, software, printer, and scanner problems
- Procure, renew, install, and configure software and hardware
- Office365 Administration
- Installation of printers, scanners, printer drivers and monitors
- Participate in the IT Change Management process and regularly scheduled maintenance windows
- Proficient in ConnectWise, Screen Connect, and Automate
- Address end users’ requests/ tickets and provide status updates
- Answer clients phone calls and create tickets with their issues
- Conduct close monitoring of system updates and anti-virus
- Deploying MFA (Multi Factor Authentication) for different organizations
- Worked on different phone systems.
Host
Perkins Restaurant & Bakery
Germantown, Tennessee
05.2022 - 12.2022
- Managed reservations and seating arrangements efficiently
- We greeted and welcomed guests with a friendly attitude
- Coordinated with staff to enhance table turnover
- Provided accurate information and addressed customer inquiries
- Maintained a clean and inviting reception area.
Manager
Tropical Smoothie
Memphis, TN
01.2020 - 07.2022
- I worked as a full time Manager where I always assure and maintain company goal of employees and Customers safety
- Prepare and publish weekly schedule while maintaining store database Balance store register and bank deposits.
Sandwich Artist
Subway
Memphis, TN
10.2019 - 02.2020
- Store inventory and place truck orders
- Sandwich Artist
- Managed inventory to ensure products were fully stocked; placed orders as needed.
Teacher Assistant
Cairo
Egypt
08.2016 - 10.2019
- Helped in tutoring students aged 15-16
- Graded the students’ assignments and gave them feedback for improvements.
Education
Master of science in information systems (in progress) -
University of Memphis
12-2024
RingCentral phone system certificate -
01.2023
Bachelor of Business Administration - Business information and technology
University of Memphis
12.2022
Microsoft Technology Associate Networking Fundamentals Certification -
06.2022
Microsoft 365 fundamentals certification -
07.2021
ICDL certificate -
01.2017
Associate of Science -
Benha School of Business
EgyptSelf-study Java Script programming -
Skills
- Proficient in Tableau
- Proficient in R
- Database Management and SQL
- Machine Learning and AI basics
- MS Office
- Troubleshooting
- Analysis
- Continuous learning and self-improvement
- Problem-solving and critical thinking
- Attention to Details
Volunteer Experience
MIC (Memphis Islamic Center), Memphis, TN, Community outreach and engagement, Event coordination and execution, Support for educational programs
Timeline
Desktop support Analyst
True Group LLC
01.2024 - Current
Host
Perkins Restaurant & Bakery
05.2022 - 12.2022
Technical Engineer
First Choice IT Group
04.2022 - 01.2024
Manager
Tropical Smoothie
01.2020 - 07.2022
Sandwich Artist
Subway
10.2019 - 02.2020
Teacher Assistant
Cairo
08.2016 - 10.2019
Master of science in information systems (in progress) -
University of Memphis
RingCentral phone system certificate -
Bachelor of Business Administration - Business information and technology
University of Memphis
Microsoft Technology Associate Networking Fundamentals Certification -
Microsoft 365 fundamentals certification -
ICDL certificate -
Associate of Science -
Benha School of Business
Self-study Java Script programming -
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