Basel Alkekhai
Aurora,CO
Summary
Experienced in effectively leading customer service teams to deliver exceptional service. Skilled in conflict resolution and staff management, ensuring a positive and efficient work environment. Track record showcases ability to foster team collaboration and drive continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Medical Appointment Scheduler
Flatiron Adults Daycare
04.2025 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Cook Trainer
Gaylord Resort And Convention Center By Marriott
04.2023 - 04.2025
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Ensured compliance with all health codes and regulations, maintaining meticulous records for inspections as needed.
Breakfast Supervisor
Hilton
02.2021 - 03.2024
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Established rapport with customers by providing friendly and attentive service.
Education
Bachelor of Science - Hospitality Management
Metropolitan State University of Denver
Denver, CO12-2024
Skills
- Team motivation
- Guest relations
- Employee scheduling
- Hygiene standards
- Appointment scheduling
- Multi-line telephone system control
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Medical Appointment Scheduler
Flatiron Adults Daycare
04.2025 - Current
Cook Trainer
Gaylord Resort And Convention Center By Marriott
04.2023 - 04.2025
Breakfast Supervisor
Hilton
02.2021 - 03.2024
Bachelor of Science - Hospitality Management
Metropolitan State University of Denver
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